Boll Family YMCA
🏋️ Fitness & Gyms · Detroit
total experiences
replied on google
Most reported issues
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Experiences
Gym closes early for events, disrupting evening workouts
Unsecured building, stolen belongings, and poor customer service
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your recent experience. The safety of our members and guests is always our top priority. We would appreciate the opportunity to discuss your concerns directly and learn more about your visit. Please contact us at (313) 309-9622 so we can connect and work toward a resolution. Thank you for helping us continue to improve the YMCA experience for all. Boll Family YMCA
Staff provided poor customer service and no membership information
Parking is inadequate and difficult to find.
Limited parking and pool access due to lessons and closures
Horrible customer service and mediocre, out-of-service equipment.
Poor equipment, limited hours, and early closures
Unable to reach front desk or staff by phone
Staff member was rude and racist when customer asked for information
Nephew not enrolled in summer program despite submitting application and payment.
Front desk staff were impolite and did not listen to the customer.
Unauthorized auto-pay enrollment and inability to cancel subscription
Charged for a year after membership cancellation attempt
Childcare center is shady; recommends surprise visits
Front desk staff was rude and unhelpful to customer
Customer and son denied pool access after payment; refund delayed
Front desk staff member provided poor customer service
Customer did not receive refund for cancelled program after two weeks
Membership requires all members to live in the same home
Membership canceled late, charged for extra month