Boost Mobile
📡 Internet & Cable
total experiences
replied on google
Most reported issues
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Experiences
Employee falsified payment amount and upgraded plan without consent
Business reply on Google
Hi jen med, Thank you for visiting our Boost Mobile in San Antonio TX. We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
Phone not paid off after 90 days as promised
Business reply on Google
We apologize for your negative experience. This is not the level of service we strive to provide and we take your feedback seriously. We will address these issues with our staff and work towards improving our services. Please reach out to us directly at [email protected].
Staff tried to scam customer into buying a new phone
Business reply on Google
Renee Jackson. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Refused to honor promotions and poor customer service
Business reply on Google
Thank you for letting us know about this Kelly Coxen. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Rude reply from the representative
Business reply on Google
Hi, Jaylin Cisneros, sorry to hear that you did not have the best experience at our store. if there is anything we can do to make it right, or you would like a call back, please email us at [email protected] and we would love to make this a 5-star review.
Store did not open on time, causing customer to wait outside.
Company continued to bill customer after cancellation and waiving fees
Staff refused to help with phone issue, told customer to call support.
Staff refused to help unlock phones and was rude
Store hours are incorrect, business is closed when advertised as open
Business reply on Google
Hi tierra mackey, we apologize for this inconvenience and appreciate your feedback. Unfortunately, we have limited staff availability at the moment which sometimes leads to unexpected adjustments to our store hours. We understand that this is not ideal and assure you that we are doing everything we can to address it. We appreciate your patience and kindly ask that you give us a call ahead of your next visit to confirm we have staff available to assist you.
Boost Mobile failed to honor a promised refund
Business reply on Google
Hi, Mariano Rodriguez, sorry to hear that you did not have the best experience at our store. if there is anything we can do to make it right, or you would like a call back, please email us at ([email protected]) and we would love to make this a 5 star review
Store was closed despite advertised opening hours
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Incorrect business hours caused multiple wasted trips
Staff were manipulative and pushed unwanted products on customer
Business reply on Google
Hi Lynne's wonderful world of make-up and more, we're sorry to hear you had a poor experience during your visit. We take these concerns seriously and appreciate your feedback. We are constantly working to improve our customer experience and hope that you will give us another chance in the future.
Staff member was rude and unhelpful over the phone.
Manager changed plan without asking and misinformed about refund policy