Bubble Bath Car Wash

Business reply on Google

Hi Jesse! Thank you so much for your kind words! It means a lot to know you visit us often and that we’re taking good care of you and your car. We’ve shared your feedback with our facilities team, and we truly appreciate you being part of the Bubble Bath family. We look forward to seeing you again soon!

Business reply on Google

Hi Savannah, Thank you for bringing this to our attention. We are truly sorry for what you experienced. This is not reflective of the service standards we hold at Bubble Bath Car Wash. Our team is trained to go above and beyond for all customers, and we take your feedback very seriously. We’d like the opportunity to speak with you directly and make this right. Please call our customer service line at (210) 877-3080 and leave your contact information. One of our district managers will reach out to you promptly. Again, we sincerely apologize and appreciate you helping us improve.

Business reply on Google

Hi Avery! We’re very sorry to hear about your experience. This is not the level of service we strive for at Bubble Bath Car Wash, and we sincerely apologize for both the condition of your vehicle and the interaction you had with our team. At Bubble Bath, we stand behind our Clean Car Guarantee — if your wash isn’t right the first time, we’ll rewash your vehicle at no charge. We want every guest to leave happy and with a spotless car. We’re truly sorry we didn’t have the opportunity to make it right for you during your visit. Thank you for taking the time to share your feedback. We are addressing this with our team to ensure it doesn’t happen again.

Business reply on Google

Hi Ann! We're very sorry to hear about your experience. This is not the level of care we strive for, and we take concerns like this seriously. Please visit the location at your earliest convenience to fill out an incident report so our team can look into this further. We have cameras throughout the wash and would be more than happy to review the footage with you. We’d love the opportunity to make this right!

Business reply on Google

Hi Eduardo, thank you for sharing your feedback. We're truly sorry to hear about your experience. We spoke with Sierra, the manager at our Austin Hwy location, and she mentioned that she tried reaching out to you and left a voicemail regarding your damage report. We truly value your feedback and are working to improve our processes moving forward. We appreciate you giving us the opportunity to address this.

Business reply on Google

Hi Mike! Thank you for bringing this to our attention. We’re sorry to hear that your wash didn’t meet expectations. With our Clean Car Guarantee, we’re happy to offer a rewash if your vehicle doesn’t come out sparkling clean. Just let one of our team members know during your next visit, and we’ll make it right. Your satisfaction is important to us, and we appreciate your feedback as we strive to improve!

Business reply on Google

Hi Michelle, thanks for making us aware of this, as we always want to ensure our customers leave happy. We are not seeing an incident report with your name but would love to gather more information. Please visit our Austin Highway location to fill out an incident report with one of our managers, so we can take the appropriate action.

Business reply on Google

Hi Mr. Kellem, we looked into the incident but cannot find an account in our system under the name "Thomas Kellem". Please let us know if your membership profile is under another name and we would be happy to look into it for you. :) Thank you!