Budget Car Rental
🚙 Rental Cars
total experiences
replied on google
Most reported issues
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Experiences
Budget tried to charge refuel fee despite higher charge, car not cleaned
Unsafe vehicle rented with severely worn tires causing vibration.
Business reply on Google
Hi Michael. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We are sorry to hear the vehicle had worn out tires and was given to you in poor condition. If you are ever in a rental and there is anything wrong with the vehicle don't hesitate to reach out to our roadside service team at 1-800-354-2847 for assistance. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #270761 in the subject line. -Bridget
Rental car denied due to undisclosed license requirement; staff unhelpful.
Car rental denied despite reservation; long wait and unprofessional staff
Business reply on Google
Hi Janilette. Please accept our sincere apologies for the unavailability of your reserved vehicle. We would like to address your concerns directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #268632 in the subject line. -Nat
Billed $870 instead of $370, no billing statement provided
Business reply on Google
Hello Fredrik! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 263056 on all correspondence. We are happy to help! ~Susan
Rental contract altered without consent, resulting in fraudulent charges.
Long wait for shuttle and car, dirty vehicle, and incorrect charges.
Long wait times and absent agents at car rental desk
Shuttle driver refused service to family, causing taxi expense and delay
Long wait times due to understaffing at car rental counter
Business reply on Google
Hi David, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Orlando location. We understand how frustrating it must have been to experience such long wait times, especially with limited staffing and no clear support during that time. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and your relationship to the renter (if applicable), and include case #219135 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Unfriendly service, extra charges, wrong car, and long wait time
Business reply on Google
We are incredibly sorry to hear about this experience. Unfriendly service, unexpected extra charges, and a two-hour wait time are completely unacceptable and do not reflect our standards. Please email us at [email protected] with case #218320 in the subject line. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
No shuttle, long wait in street, rude staff, and no car available
Customer wrongly charged for unreturned car key after returning vehicle.
Business reply on Google
Hello I am sorry that you were charged for a lost key fee. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#174893 to the email as well. Thanks Blake
Rental car provided with low charge, forced insurance, and long wait.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #177174” in the subject line. We are happy to help! Xavier
Customer waited 2.5 hours for a shuttle that never arrived.
Rental car ran out of gas, manager was unhelpful and discriminatory
Business reply on Google
Drew, I am very sorry to hear about the frustrating experience you had during your recent rental. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #171072 in the subject line. -Vee
Staff screamed at customer and threatened police over photo.
Customer waited hours, received wrong car, and was overcharged for fuel and tolls.
Rental car was dirty and staff unhelpful, customer cleaned it herself.
Business reply on Google
Timur, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #154097 in the subject line. -Nat
No car available at pickup location and unexpected extra charges