Budget Car Rental
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Faulty vehicle provided, punished for switching cars.
Business reply on Google
Hi Sammie. We're sorry to hear that you were not happy with your rental experience with us recently. We are sorry to hear you received a vehicle in poor condition and that it was less than pleasant to exchange it. We appreciate your loyalty in renting so many cars. We want a change to make things right. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #277777 in the subject line. -Bridget
Long wait times for car rental despite reservation
Business reply on Google
Robert, I sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and deeply regret any inconvenience this caused. Thank you for providing your feedback—it is very important to us, and we will use it to help improve our service. -Vee
Rental car declined despite verification; agent was rude.
Business reply on Google
Hello Steven! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #221946” in the subject line. We are happy to help! ~RG
Budget Car Rental gave away a pre-paid car, leaving customer stranded.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #213464” in the subject line. We are happy to help! Xavier
Long wait and no car available despite reservation
Business reply on Google
Hi Jeremy. Please accept our sincere apologies for the inconvenience of not having your reserved vehicle available upon your arrival. We would like to address your concerns directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #209878 in the subject line. -Nat
Rental car was dirty and in rough condition.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #201252” in the subject line. We are happy to help! Xavier
Rental car broke down due to recall, stranding customers overnight.
Business reply on Google
Hello Liza! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #195810” in the subject line. We are happy to help!~RG
Reserved car unavailable, long wait, dirty car, and partial fuel tank.
Customer waited 2.5 hours for a reserved car; another customer fainted
Business reply on Google
Nona, I sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #167472 in the subject line. -Vee
Budget Car Rental had no car despite advance reservation and payment
Business reply on Google
Hello Kaitlynn! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #144665” in the subject line. We are happy to help!~RG
Forced upgrade and extra fees after long wait and late return
Business reply on Google
Hi Jake. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. We are sorry they did not have your reserved vehicle available and you felt forced into upgrading. We would like a chance to make this right. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #141496 in the subject line. -Bridget
Long wait times at Budget Car Rental led to missed appointment and lost payment.
Customer waited two hours due to understaffing and unhelpful employees
Business reply on Google
Monice, we sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #130085 in the subject line. -Vee
Long wait times and slow service at car rental
Business reply on Google
Hello Keslie! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 124715 on all correspondence. We are happy to help! ~Susan
Long wait times due to understaffing at car rental counter
Business reply on Google
"We sincerely apologize for the frustration and the unacceptable wait time you experienced. Two hours is far beyond the standard we set for our service. Please email us at [email protected] with case #112197 in the subject line so we can look into this. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Car rental location closed despite confirmed reservation, stranding customer.
Business reply on Google
We apologize for the excessive wait and not being able to rent. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #100118 in the subject line for further review. ~SD
Rental car was filthy, damaged, and had functional errors.
Business reply on Google
Hello Jasmine, we sincerely apologize for the negative experience. We’d like to investigate this further for you. Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #97858 in the subject line so we can track this. *Izzy
Long wait time at rental counter due to understaffing
Long wait time and wrong car provided
Business reply on Google
Hello Diana! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 83217 on all correspondence. We are happy to help! ~Susan
Long wait, unavailable car, extra cost, and car issues
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #72103 as well. Thanks Blake