Budget Car Rental
🚙 Rental Cars · Tampa
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer overcharged due to delayed vehicle check-in by staff.
Car rental company added unauthorized charges and fees to the bill.
Car rental extension denied, forcing early return far from customer
Business reply on Google
Marjorie, we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #242537 in the subject line. -Will
Charged for gas when tank was full
Business reply on Google
Hi Dennis, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Tampa location. We understand how frustrating it must have been to encounter discourteous service during your return and to be charged for fuel despite returning the vehicle full. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #233673 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Charged for refueling despite returning car with full tank
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience at pickup and return, and we understand your frustration regarding the refueling charge. Please email us at [email protected] with case #230653 in the subject line so we can look into these issues. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Rented a dirty, scratched car that was overdue for service
Business reply on Google
Hello Chad! Thank you for contacting Budget via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected] . Include details of the issue in the email and list “case #228917” in the subject line. We are happy to help! ~RG
Staff member was rude and lied about car availability and pricing.
Billed for extra days after car was returned
Business reply on Google
Hello Cale! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 192530 on all correspondence. We are happy to help! ~Susan
Received a different car than booked, unsuitable for purpose
Business reply on Google
Hi Graham, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described. We understand how disappointing it must have been to reserve a vehicle you were looking forward to, only to be provided with an option that did not meet your expectations. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #155156 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Staff refused car rental despite online reservation
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #150484” in the subject line. We are happy to help! Xavier
Car issued to another customer; staff unhelpful and argumentative
Business reply on Google
Hi Vilas. We're sorry to hear that you were not happy with your rental experience with us recently. Please accept our sincerest apologies for the frustration and inconvenience you encountered. It is genuinely disheartening to hear that what should have been a straightforward vehicle swap turned into such a stressful ordeal. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #134213 in the subject line. -Bridget
Long lines and insufficient staff at reservation kiosks
Business reply on Google
Hi Nicholas. We are sorry to learn that your experience with us has been less than positive. We understand the frustration caused by delays and apologize for the inconvenience. For further assistance, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #114613 in the subject line. -Bridget
Customer was charged for unrequested optional services and an unapproved upgrade.
Budget Car Rental overbooked, provided unsuitable car, wasted customer's time.
Business reply on Google
Hello Ofer! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 100286 on all correspondence. We are happy to help! ~Susan
Received smaller car than ordered; key fob was damaged
Business reply on Google
Hi Robert, thank you for sharing your feedback. We’re truly sorry that your recent rental didn't meet your expectations. We apologize for the confusion regarding the vehicle size; we understand how crucial it is to have a car that fits your specific needs and will work to ensure this doesn't happen again. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #104094 in the subject line. -Bridget
Rental car price was not honored and car model was unavailable.
Business reply on Google
Hello Davin! We apologize for any issues that you encountered. Please email us your rental/reservation number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #89159” in the subject line. We are happy to help!~RG
Rental cars infested with cockroaches, causing property damage and travel disruption.
Excessive wait times, reservation not honored, and fuel charge dispute
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #42609” in the subject line. We are happy to help! Xavier
Customer waited 90 minutes despite pre-booking a car rental
Business reply on Google
Hello Erik, we apologize for any trouble during your recent rental and poor experience. We'd be happy to address your concerns directly. Please feel free to reach out to us at [email protected], include your reservation #, RA rental agreement number, a screenshot of this review, and in the subject line, reference case #12623 to review further. ~SE
Received multiple damaged and uncleaned rental cars with non-functional features