California Movers Local & Long Distance Moving Company
🔧 Home Services · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Mover slowed work and pressured customer for a large tip.
Business reply on Google
Hi Alex, Thank you for taking the time to share this detailed feedback. We truly appreciate that you chose to work with us again, especially after your positive experience last year—and we’re very sorry to hear that this move did not meet the same standard. What you described is not the level of professionalism we expect from our team. Pausing a paid move for personal matters, any change in attitude toward a customer, or creating a situation that feels uncomfortable or pressured—especially around tipping—is unacceptable and not aligned with our company policies. Tips are always optional, and there should never be any suggested amount or pressure placed on our customers. We’re addressing this situation internally, including reviewing the conduct of the crew involved, to ensure this does not happen again. Your feedback is extremely valuable in helping us improve and maintain the level of service our customers expect and deserve. We’d also like the opportunity to make this right. Please feel free to contact us directly via email, so we can discuss your experience further and work toward a resolution. Again, we sincerely apologize for the frustration and disappointment this caused. We
Company did not honor a promised 10% discount.
Business reply on Google
Hi Lau, We’re truly sorry to hear about your disappointment and appreciate you sharing your feedback. We always strive to be transparent with our pricing and promotions, and it sounds like there was some miscommunication regarding the 10% discount. We regret if our explanation wasn't clear or consistent. Even though you didn’t move forward with our services, we take your comments seriously and will use this as an opportunity to improve how we communicate our quotes. We wish you all the best. Sincerely, California Movers
Movers complained, were disorganized, damaged property, and lost items.
Movers broke TV and refused full compensation for four years
Business reply on Google
We are truly sorry to hear about the issues you’ve experienced with your move, and we understand your frustration. Customer satisfaction and accountability are extremely important to us, and we take your concerns very seriously. Please accept our sincere apologies for the inconvenience caused. Regarding the issues you mentioned, we regret that the packing services were not properly carried out, and we completely understand how disappointing it must have been to deal with the damage to your microwave and TV. We strive to ensure that all our clients receive fair and timely resolutions for any incidents. We also want to address the concerns you raised about communication and the insurance claim process. We recognize the importance of clear communication and prompt resolution, and it’s unacceptable that your emails have not been properly addressed. We will be investigating this matter internally to ensure that such delays do not happen in the future. As we value your feedback, we would like to discuss this further with you to resolve the situation to your satisfaction. Please reach out directly at [your contact information] so we can work to address this thoroughly. Thank you for bring
Moving company failed to communicate delay and did not issue refund.
Business reply on Google
We deeply regret hearing about the issues you experienced with our service, and we sincerely apologize for the lack of communication and inconvenience this caused. Timely and clear communication is critical, and we are disappointed that we did not meet your expectations in this regard. We understand how frustrating it must have been to have to scramble for a new mover on such short notice, and we truly apologize for the lack of follow-up after your request. It is certainly not the experience we want our customers to have, and we will be reviewing this situation internally to ensure it doesn’t happen again. We take your feedback very seriously, and we would like to resolve this matter as soon as possible. Please contact us directly at [your contact information] so that we can discuss the situation further and work towards a resolution. Again, we apologize for the frustration this has caused, and we appreciate your feedback as it helps us improve.
Manager attempted unauthorized card charge and threatened to abandon move
Business reply on Google
Dear Christopher Allen We are incredibly sorry to hear about the issues you faced during your move and the frustration it caused. This is certainly not the experience we want our customers to have, and we sincerely apologize for the behavior you described. We take the concerns you raised very seriously, especially regarding the unauthorized charge attempt and the lack of professionalism from the manager. This is not acceptable, and we will be investigating this situation internally to ensure that such incidents are addressed and do not happen again. We appreciate your kind words about Nikita, and we’ll be sure to pass along your praise. However, we deeply regret that the rest of your experience did not meet your expectations. Please contact us directly at [your contact information] so we can further discuss this and work to make things right. We value your feedback and are committed to improving our service.
Moving company damaged property and refused insurance claim
Business reply on Google
We sincerely apologize for the frustrating and disappointing experience you’ve had with California Movers. What you’ve described is certainly not the level of service we strive to provide, and we deeply regret that we were unable to meet your expectations. We understand how stressful it must have been to face delays and insufficient help when moving, especially given the urgency of your situation. The condition of your items upon delivery is also completely unacceptable, and we truly regret that the damages occurred. Regarding the insurance, we are deeply concerned by your experience. We take claims seriously and are committed to transparency. It is troubling to hear that your claim was not properly handled, and we will be investigating this matter further to ensure that proper steps are taken in cases like yours. Please contact us directly at [your contact information] so we can address this matter in more detail and work to find a resolution. Your feedback is invaluable, and we want to do everything we can to make things right.
Movers overcharged and manipulated payment records.
Movers charged double for driving and pressured for cash and good review.
Business reply on Google
We deeply regret hearing about your negative experience, and we sincerely apologize for the issues you faced during your move. This is certainly not the level of service we aim to provide, and we are truly sorry that we did not meet your expectations. Regarding the delay in arrival, the time it took to load your items, and the additional charges, we understand how frustrating this must have been, especially with your strict time schedule. We take full responsibility for not communicating the details more clearly, and we will be reviewing our processes to ensure that these situations are handled better in the future. We are also concerned by your comments about the pressure to leave a positive review and the behavior around tipping. This is not how we want our clients to feel, and we sincerely apologize for any discomfort or pressure you experienced. Please contact us directly at [your contact information] so we can discuss this further and work to address your concerns. We truly value your feedback and want to make things right. Best regards, Alex California Movers Team
Movers damaged TV and refused full reimbursement.
Movers intentionally slow, misunderstood instructions, caused move-in delay.
Charged excessive amount for a local move and movers demanded a large tip.
Moving company stole several important belongings from the customer.
Movers overcharged for lunch, refused split payment, and denied receipt.
Movers lost customer's parents' remains and medical devices
Movers bullied customer into large tips and overcharged for time
Stole credit card information and damaged furniture.
Movers damaged property and company refused reimbursement.
Business reply on Google
Hi Christopher, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best, California Movers.
Movers broke goods worth $2000 and will not pay accepted $200 settlement
Company broke desk, then gave only partial refund after long delay
Business reply on Google
Hi Aryeh, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best, California Movers.