Car Source
🚗 Auto & Repair · Detroit
total experiences
replied on google
Most reported issues
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Experiences
Car sold with undisclosed damage and developing transmission issues
Business reply on Google
Hello this is Rami from Car Source. I am sorry that you are having issues with your vehicle but the good news is we do protect all our customers with a 2 year warranty so that repair should be covered and any other repairs needed on the vehicle if you would like give me a call 313-893-1515
Business advertised a false down payment
Business reply on Google
Hello the sign says $499+ the sales tax and yes we can get anyone approved with that special. Give us a call 313-893-1515 if you are interested
Car has repeated engine problems; warranty repair shop is untrustworthy
Dealership cars over $20,000 were previously in accidents
Business reply on Google
Hello, I'm sorry you feel that way but we yes we carry clean carfax vehicles and vehicles with accidents which have been repaired and inspected that we sell at a discount. We are very transparent with all our customers to make sure they are aware. We post a carfax on our website with every vehicle. We also print a copy for customers at the time of the sale or if requested. We do not feel like we deserve a one star if you haven't purchased a vehicle from our dealership and actually had the experience of doing business with our company
Engine failed on car purchased a year ago; trade-in offer changed.
Car engine failed shortly after purchase; poor customer service
Business reply on Google
Hello I'm sorry you are having issues you with your vehicle but you do have a 2 year warranty if you would like give us a call and we can get you the information 313-893-1515
Car had major problems within 30 days of purchase
Business sells unreliable cars that need frequent repairs after 30 days
Unprofessional service, sold a defective car, no resolution
Business reply on Google
Hello this is Zack and I'm sorry you were put on hold for that long. I would never do something like that intentionally. If you are having any type of issues you can call me tomorrow at 313-893-1515 I am always here to help
Staff were fast-talking and seemed money-hungry.
Car engine blew out shortly after purchase, costing $4000 in repairs.
Business reply on Google
Hello its unfortunate that you are having issues with your vehicle. We were notified that the leak was due to physical damage which or it would have been leaking from the first day. We are always willing to help our customers so we can either call the warranty company for you or help you with the repairs if you would like give us a call at 313-893-1515
Purchased car had multiple serious mechanical issues immediately after sale
Business reply on Google
Hello I am the owner of Car Source. The reason why you were offered a refund on your vehicle is because you said you did not want it and we knew you were not happy with the vehicle. I do apologize if there was some type of misunderstanding but I believe that was the best business practice would be to give you a refund so it would be hassle free on your end. Now if you still wanted to keep the vehicle or switch the vehicle for something else we could have also done that. You are still more than welcome to do that. We went through the vehicle thoroughly and it turned out that it had a faulty 02 sensor and it was repaired and fully inspected. Again I do apologize but our intentions were to make sure that you did not feel like you were stuck with a vehicle you did not want. If you would like give me a call at 313-893-1515 if you would like to further discuss this matter
Car broke down repeatedly shortly after purchase; warranty useless.
Business reply on Google
Hello, I'm sorry to hear about your issue. We usually do not have issues with the warranty companies we deal with. We deal with the highest rated companies. Give me a call and explain to me what is going on and I will be in contact with the warranty company. You can call me at 313-893-1515 and ask for Rami
Staff ran credit check but never followed up with customer
Dealer was rude and performed a hard credit inquiry without consent
Business reply on Google
Hello Hollis this is Rami from Car Source. I know you are a good customer of ours and I was not aware you had a bad experience with one of our staff members. Please feel free to reach out to me and I will do everything I can to change your experience. Give me a call at your best convenience 313-893-1515
Car broke down within 90 days due to major engine issues
Business reply on Google
Hello this is Rami from Car Source. I do apologize we looked up your name in our database but we can not find it. You might have the wrong place. If not we will gladly be willing to help you with any issues with your vehicle. please call us at 313-893-1515
Vehicle transmission failed shortly after purchase
Business reply on Google
Hello I do apologize but I can't find you in our database. Are you sure you have the right place and if so please call me back at (313)893-1515 my name is Rami. We always have stand behind our customers and do everything in our power to help
Car broke down immediately after purchase; dealership refused return or refund
Business reply on Google
Hello Janae we do apologize the process took so long but we would not do that to you. We had a hard time proving your residence since you previously lived out of state which was a requirement by the insurance company not us. Since you are not satisfied we will absolutely give you a full refund. We are not here to scam anyone. If you have any questions feel free to call me (313)893-1515
Car Source sold a car with predatory financing and used salvage parts
Business reply on Google
Hello im sorry but you purchases your vehicle 7 years ago and we do not recall what happened at the time. We have new finance companies now with better rates but even back then if you have excellent credit you should have have received a better rate. Im sorry you were not happy with our services but all you had to do is contact us and we could have made sure your problems were addressed. if you have any questions or concerns you can still contact me at 313-893-1515 my name is Rami
Selling unreliable vehicles with high-interest financing
Business reply on Google
Hello Jasmine... I messaged you asking you what issues you were having and i was trying to see how we can resolve the matter. instead of telling me what issue you were having with your vehicle. You basically told me how you were going to try to make sure that no one purchases a car from us. i told you good luck with that because we have great customer service as you can see with our other reviews. even though you purchased your vehicles over 4 months ago i am still willing to help you with your repair. I think that is the best customer service a company can offer. if you would like give me a call 313-893-1515 and ill make sure you are happy with our company