Carlos wireless
📡 Internet & Cable · Madison
total experiences
replied on google
Most reported issues
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Experiences
Slow service and long wait times for a simple fix
Business reply on Google
Here at Carlos wireless we got a very professional technician.. and we care about our customer experience please contact us for more detail
Phone damaged during repair, business refused to fix the issue
Business did not accommodate customer's needs
Business charged different prices for the same repair and had poor service.
Carlos Wireless scammed customer and vandalized phone, then refused refund.
Business reply on Google
Did you visit the store? We offer a warranty on all parts. Could you please call me at 6156002727? I’m the store manager.
Phone repair took too long; staff were rude about the wait
Phone battery stolen and replaced with old one; screen replaced with non-OEM
Repaired phone screen failed after 15 days, warranty not honored.
Two pairs of earbuds were faulty and did not work
Phone screen broke shortly after repair due to faulty part.
Repaired screen broke an hour later; business refused to fix it
Phone not charging well and overheating after repair.
Business damaged phone and did not honor warranty
Business reply on Google
The screen comes twice (2 part ) and the cable out ..are you kidding me ??and ask for warranty
Phone screen fell out after repair; business refused to fix it.
Disrespectful customer service from staff member
Business sold used, older iPhone as new iPhone 13 to a minor
Phone not working, battery issues, and warranty not honored
Phone repair used damaged parts and was not properly assembled
Business installed wrong battery, charged for it, and only partially refunded
Staff fixed phone without permission, was disrespectful, and threatened customer