CarWize Motorsports Auto Dealer
🚗 Auto & Repair · Detroit
total experiences
replied on google
Most reported issues
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Experiences
Undisclosed prior damage to purchased vehicle
Customer service is horrible and staff avoid responsibility
Business reply on Google
Hi Monique, we’ve carefully reviewed your feedback but are unable to identify any record of this experience. We take customer service seriously and would appreciate the opportunity to verify your concerns. Please contact us directly with your name, vehicle information, or purchase date so we can investigate. Thank you.
Car returned unsafe after a year of repairs, location unknown
Business reply on Google
We’re sorry to hear your concerns, but we’d like to clarify the situation for accuracy. Your family purchased two vehicles from us. The Ford Explorer has been driven without any reported issues, and your husband expressed satisfaction with that vehicle. The GMC Acadia you’re referring to was not repaired by our shop. Due to scheduling at our location, we referred you to a third-party repair facility that we do not own or operate. Even so, we made efforts to assist by contributing out-of-pocket toward the repair and providing a loaner vehicle at no cost during the entire time your vehicle was at that facility. After the vehicle was picked up, we did not receive any follow-up concerns or communication from you before this review was posted. We have also made attempts to reach out and discuss this directly. We remain available and willing to work with you to address any concerns—please contact us so we can assist further.
Lack of sales motivation and poor communication from the dealer.
Business reply on Google
Hello Dayv! We received an email from you regarding your interest in one of our vehicles. Unfortunately, for you the vehicle already sold. You never sent us your contact information other than your email. We emailed you back mentioning to you the vehicle you inquired about was sold and that we can help you find something else:) with no reply you decided to leave us a bad review for no apparent logical reason. You don't know us for you to say those words of "not motivated at all to sell vehicles" we have a very motivated team that go over and beyond for our customers. How are we suppose to return calls for customers like you that never provided phone numbers?? YOU ARE RIGHT ABOUT SOMEHTING THERE ARE TOO MANY LOTS OUT HERE AND THIS LOT IS NOT FOR YOU! Good day, sir!
Car sold with immediate tire issues and complete failure within six months
Business reply on Google
Casey, very sorry to hear that! I just wanted to let you know. We can not control what happen to vehicles after customers purchase them from us. Especially after 4 years. There is no life-time warranty on cars :)
Undisclosed problems with purchased cars
Business reply on Google
Kenis, we feel bad that you think of us that way! Upon purchase of your vehicle you checked it out thoroughly prior to purchasing. You stated you were a mechanic and loved the vehicle. After a couple months you came back and you complained on the noise coming from your breaks and we replaced all your breaks and rotors which cost us $950 and charged you 0. It is a surprise to us that you left us a review like that we never herd from you in 7 months. This is just an example for people that we can not satisfy everyone!
Dealer offered unfavorable financing terms despite good credit
Business reply on Google
Mr. Cooper, sorry you feel that way, what was shady about what the bank offered you? At the end of the day we work with the customers to get approved from the banks, ultimately it comes down to them on what they want to charge you. As you are aware you are lending the money for the vehicle from them and not us. Lastly, we did advise you to go your credit union for better rates and monthly payments. Sorry we couldn't help and thank you for leaving us a review keep in mind that you did NOT purchase anything from us and was just trying to help you at the end of the day! Good Day sir:)
Sold a car with a bad timing chain, costing customer thousands.
Business reply on Google
Hi Anastacia, we are very sorry to hear about your troubles. However, the vehicle was sold to you AS-IS and was sold to you only after you test DROVE it and had it INSPECTED by a friend. With that being said, the friendly staff at the neighboring shop performed roughly $750 worth of work where labor was FREE. At this point, we would still love to help you out. Please call the repair facility where they offer 0% financing on repairs for 100 days.
Dealer promised to fix dent but did not follow through.
Business reply on Google
Hi Charlene, the team at CarWize worked unbelievably hard to get the only car you ever wanted! Not only did we get you the car you wanted, but at an unbelievable payment. The vehicle had a small dent that was never seen (you looked at the car and test drove it), we promised if we could fix it we would. Upon closer inspection, as a dealership, we did not have the tools necessary to fix it. The car is in EXCELLENT shape and drives incredibly ( 2017 SUV with a warranty), we hope we can be of help in the future.
Car delivered with broken glass in trunk and vents