Castle Hill Wireless & Repair Services
📡 Internet & Cable · Bronx
total experiences
replied on google
Most reported issues
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Experiences
Inconsistent pricing and poor quality replacement screen installation.
Business reply on Google
Thank you for your feedback. We are sorry that you were not fully satisfied with your repair experience. We understand your concerns regarding the pricing and screen quality. While pricing can vary depending on the condition of the device and parts available, we recognize that the communication could have been clearer. Customer satisfaction is important to us. As a gesture of goodwill, we would like to offer you a $50 refund. Please contact us directly so we can arrange this and discuss any remaining concerns regarding the repair. We appreciate your business and the opportunity to make things right.
Store misrepresented cellular data plan limits and speeds
The business failed to repair the phone and provided inaccurate information.
Customer received a fake screen and phone is now non-functional.
Business reply on Google
We r truly sorry ur experience did not meet expectations. however we re glad we able to resolve matter by issuing u full 165$ refund.
The business overcharged the customer and refused to provide a refund.
Staff accessed personal phone data without authorization.
The store sold a defective phone without a receipt or box.