Cell Doc Phone, Computer & Tablet Repairs
📡 Internet & Cable · Kingwood
total experiences
replied on google
Most reported issues
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Experiences
Laptop repair failed and refund was denied by the technician
Business reply on Google
We are sorry for the inconvenience. You never came in we spoke over the phone and I told you don’t worry you have warranty plz bring it in and you said I don’t have time. I said whenever you have time please bring it in. Don’t worry we’ll take care of it and if we can’t fix it, we’ll give you a full refund, please if you have any concern, please bring it in. We would love to help you out thank you so much.
prolonged repair delays and lack of communication regarding laptop status
Business reply on Google
Sorry for the in convenience, When you bring in a no power laptop we always tell our customers it can take months as well to get parts and we try to do as cheap as possible so in your case there were no parts available for your laptop only from china we had found and we did explain everything to you that from china we don’t get confirmation shipping unless it arrives on US so when you called you said don’t want it fixed you came in and we handed you the laptop, the explanation was already been done so your part is still arriving once it hit the US border, we can give you a confirmation when it arrives we give warranty on our work as well plz bring it in we would love to help you again sorry for the inconvenience
Laptop returned in worse condition after excessive repair delays and poor communication
Business reply on Google
Sir you laptop had no power when you brought it in we had fixed that issue for you and some how you had another problem witch was the audio issue there was an additional cost for that you didn’t want to pay. If you bring it in we would love to help thanks
Repair shop failed to replace laptop battery after two weeks
Business reply on Google
Sorry for your inconvenience but we fixed your laptop for free I don’t understand why you giving us a bad review, when we received your laptop there was no power so we did tell that it would take 2 to 3 weeks to have it fixed we had fixed you charging port and your battery and didn’t even charge you for the repair don’t understand why would you get upset thanks 🙏
Repair service caused additional damage to the customer's phone
Business reply on Google
Sorry for the misunderstanding but you came in with no power phone that had an issue with a charging port that we had fixed and when the phone came on it had other issues as well that was fixable but you said not to fixe the phone that you didn’t want to put extra money in it and just give it back to me as is and we didn’t even charge you for the charging port that we fixed so if you want your phone fix plz bring it in thanks 🙏
Repair service was delayed and performed with poor workmanship
Business reply on Google
We tried to contact you since we had seen this review we always give warranty on our repair if you have any problem on your repair always give us a call we will fix your repair at no coast under your warranty and you have warranty on your repair thanks
The business replaced the customer's original controller with a damaged one.
Business reply on Google
There is some misunderstanding, to fix you’re PS5 HDMI port we don’t need your controller even though if someone brings it in we always give it back, that we don’t need it, we never had your controller you are lying, your not complaining about the HDMI port but your complaining about your controller that we never had
Technician stole original power supply and damaged computer components
Business reply on Google
You brought in a pc that you had built on your own no power on your PC we fixed it by putting a new power supply so thats how a new power supply was in there and the next they you brought it back in and said that it working perfect but my hard drive is not plugged in so we told you your hard drive is no good you would need a new one and it is making it go on and off so you came and pick it up don’t now were was the confusion if you still having problem plz brings it in
poor quality repair and unprofessional behavior regarding customer privacy
Technician overcharged for repairs and accessed personal phone data without necessity.
Repair resulted in damaged speaker and improper reassembly of phone components.
The business charged significantly more than the advertised online price.
Technician used counterfeit parts and damaged phone functionality during repair.
Technician failed to fix screen and denied responsibility for faulty installation.
Replacement screen has color tint and display panel malfunction
Business reply on Google
If having problems with your phone plz bring it in we do give warranty on any repairs we do
business holds devices and increases prices after initial quote
Business charged an undisclosed diagnostic fee for an unsuccessful repair.
Business reply on Google
Diagnostic is free but you had your parts and you called us to not repair it
Repair shop held device for months and charged unauthorized high fees
Business reply on Google
Im sorry for your first experience but your ipad has been ready since last month we had tried to call you plenty of times but it looks like you had changed your phone number the total cost is not $320.00 we always work with our customers plz give us a call thanks
Business performed unnecessary repairs and refused to issue a promised refund.
Repair caused microphone issues and charging problems on the device.