Cell Phone Store
📡 Internet & Cable · Kingwood
total experiences
replied on google
Most reported issues
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Experiences
poor quality screen replacement and unprofessional customer service
Business reply on Google
Thank you for the feedback, charge is 120 plus tax which comes to 129.90 we offered to do the Original screen, which was declined and asked for the cheapest screen and you clearly mentioned that you dropped the phone hence the screen broke and we did already fixed the screen once for free and also installed a free screen protector, we have it on record we cannot offer free parts and services all the time hope you will understand
Unexpected service fee charged for unperformed repairs
Business reply on Google
Please check the store you are reviewing the wrong store
Repair service caused phone damage and failed to provide a refund
Business reply on Google
Kindly check the store and address, you are reviewing the wrong store, we checked our records, we never serviced anything like that
The business failed to perform a correct phone repair.
Business reply on Google
Off Topic & incorrect place
Repeated failed repairs and inconsistent, arbitrary pricing for phone services.
Business reply on Google
Absolutely dishonest review you never paid that price, every job has a reasonable price for parts and labor, we cannot afford to provide free parts & service, we have everything recorded in store. First time you came with completely water damaged and broken phone was fixed worked fine, Second time you came after 3 months with completely broken screen and no display hence fixed again & third time even more damaged fixed again, we can help you again kindly visit the store
Defective screen repair and refusal to honor warranty
Business reply on Google
For your information we have everything recorded on our security cameras and signed paperwork by you with issues clearly mentioned phone was severally water damaged, broken and dead with no power issues which has been successfully fixed and it is still working perfectly fine as we have diagnosed on your second visit which is recorded on our security cameras it is very clear on our security camera footage that you were trying get partial refund by making false claim. we have proof of everything kindly refrain from using false statements and foul language thank you for your business
Store swapped customer phone for a damaged device and failed service.
Replacement screen failed and store refused warranty repair or refund
Business reply on Google
We checked the store security camera recordings as you’ll mentioned that the phone was dropped! and the screen got damaged! hence physical damage is not covered in warranty. However we can offer you a discounted price you can visit the store. kindly understand we have a business to run, and it is not always possible for us to provide free parts and services. Even insurance has a deductible amount. Kind regards and thank you.
Store failed to repair phone screen after multiple delays and absences
Business reply on Google
Thank you for the feedback however it is completely false because Saturday store closes at 3:30pm kindly speak to your husband screen was fixed and checked by him everything was working in perfect condition he broke the screen while sitting in his truck forcing it into the phone case which he got from Amazon we in fact provided him with a loner phone for him to stay connected and delivered his phone after store closing hours we actually helped we answered every call which was made from our loner phone we have a store security video-recording of him checking the phone and walking out with it and coming back after breaking it
poor repair quality and failure to fix damaged phone components
Business reply on Google
Thank you for your feedback, Dante. We always strive to provide five-star customer service at our store. If this has not been your experience, please reach out to our store for further assistance.