Cell Zone
📡 Internet & Cable · Cedar Park
total experiences
replied on google
Most reported issues
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Experiences
Overcharged for a poorly installed camera protector by disrespectful staff.
Headphones were counterfeit and broke within one week of purchase.
Technician failed to correctly diagnose the phone issue.
Business reply on Google
Hello, we’re sorry to hear you weren’t satisfied with your visit. However, we always diagnose device based on the symptoms presented at the time of inspection. If a screen show signs of malfunction or damage, that’s the first issue we report - but we never proceed with any repair or charges without customers approval. Different repair shops may have different approaches and pricing, but we always stand by our honesty and quality of work. We appreciate your feedback and wish you the best with your repaired phone.
Poor repair quality and suspicious business practices regarding parts and pricing.
Store technician damaged phone speaker during screen repair
Business reply on Google
Dear Madam, We’re truly sorry for the inconvenience you’ve experienced, and we appreciate you bringing it to our attention. We want to assure you that we’re committed to providing the best service possible and are more than willing to help resolve the issue. The repair we performed was limited to the back glass replacement of your iPhone 14 Pro Max. During this service, we did not work on or interfere with any internal components related to the speaker functionality. However, we completely understand your concern and would be happy to inspect the device to identify the cause of the speaker issue. Please feel free to visit our store at your earliest convenience so our technicians can perform a thorough diagnostic. We want to ensure that any problem—whether related or unrelated to our repair—is properly evaluated and addressed. As previously explained before starting the repair, all our prices are based on the quality of the replacement parts and labor involved. Additionally, we offer up to a 60-day warranty on most repairs, and we always ensure customers agree to the terms before any work begins. We deeply value your trust and satisfaction, and we kindly ask for the opportunity to i
poor repair quality resulting in glue leakage and chemical odors
Technician damaged wireless charging and NFC components during back case repair.
Apple earbuds cause painful buzzing and electrical sensations in ears
Business reply on Google
Hello, sorry for the inconvenience. In this case if you bought the real Apple AirPods then you can go to Apple Store and claim the warranty. If it’s not the real ones you can come to the store we will take care for you. Thank you 😃
poor quality repair work left residue and uneven phone casing
Business reply on Google
Hello sorry for the inconvenience. It’s been 3 weeks since we fix the phone and we only fix the screen for you. But we can re glue the back for you for no cost. Thank you