Cellular Wear
📡 Internet & Cable · Houston
total experiences
replied on google
Most reported issues
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Experiences
Company failed to provide a refund or replacement for defective phone.
Staff coerced reviews, misrepresented product condition, and lacked inventory.
Customer never received ordered item and cannot reach management
Store representative lowered the quoted price for a phone trade-in.
Business reply on Google
Ah, the classic “$40 to $15” plot twist! 😅 Once iCloud and cracked screens entered the chat, things got complicated. Just to clarify we never buy devices with iCloud still on (Apple’s rules, not just us being picky 🙃). The price depends on condition, and yep, cracks = cash crash. Come back iCloud-free and we’ll be happy to help ... no drama, just deals! 📱💬💥
Repair failed to restore water resistance as requested by the customer.
Business reply on Google
Thank you for sharing your concerns. We genuinely appreciate feedback from our customers, even when it’s tough to hear. We want to clarify that we repaired your phone multiple times (twice) at no charge as a gesture of goodwill, understanding that accidents can happen. Now if you break your device every other month we are truly very sorry we cannot replace your screen on the house every two month. We strive to provide quality service and stand by our work, but we also need to ensure that all customers understand our policies, especially regarding warranty periods. We’re sorry to hear you’re not satisfied! We do ensure every customer leaves satisfied, it’s clear we fell short in your case. We’ve worked hard to maintain a positive reputation, and we encourage customers to share their experiences honestly. Nabeel
Store uses deceptive pricing tactics leading to a violent confrontation.
Business attempted to lower the agreed price upon arrival
The business changed the quoted price upon the customer's arrival.
Business reply on Google
We're sorry to hear that you had an unpleasant experience at our store. This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. We would like to invite you back for a VIP shopping experience on us. Also if you please let us know did you stop by to purchase or sell your device (prices do fluctuate when you are selling on a daily basis). Please contact me directly so we can discuss and make it right sooner than later. 903-261-2828 Nabeel
Store refused to honor the advertised price for a product.
The store charged double the estimated price provided over the phone.
business charged tax despite promising a tax-free total price
Business reply on Google
Hey Kevin – It’s Nabeel we exchanged messages via Facebook martketplace. Thanks for taking the time to leave us a review. I am sorry but mostly shook/surprised at the same time. Kevin I want to point out the TAX you mentioned is mandatory in the STATE of Texas, and we have NO such thing as a NO TAX here in the United States. This is how the United States paid us all STIMULUS checks. I hope you protested against you getting paid from the government, did you? The price was always $130, the total $140 includes your State of Texas. Random question: Does Best Buy also offer no tax? if yes, we would be happy to match it, but it still needs to be paid whether you pay or we pay. Have any issues with the Tax? Take it to Donald Trump that is beyond our control. I really did not want to add this here but it is customer like you that won’t allow small businesses to survive this pandemic.
The business attempted to charge double the previously quoted price.
The business is accused of purchasing and selling stolen merchandise.
Business reply on Google
Hi Kumesia, I am sorry to hear about your iPhone. Cellular Wear is Houston’s #1 cellphone accessories megastore (we don’t buy any used/stolen devices in your case). I can assure you each member of our staff is highly trained and they very well trained in customer service- however, please accept my sincere apologies if you thought that we were being defensive (I can understand since you lost your phone). It’s just we don’t entertain any sales of stolen merchandise. This situation is a surprise to me - records indicate nothing you have mentioned happened at STE110 of 6959 HARWIN Dr. If you were/are 💯 sure I suggest you call the authorities - they should help you recover your device. FYI there are 51 cellphone stores within 0.5 mile radius to us - us being the #1 store in town. Please feel free to reach out to me directly if you have any questions - concerns @ 903-261-2828
The phone screen and earphones provided were defective and poor quality.
Business reply on Google
Hello Bayaman, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with your new iPhone 7. W pride ourselves on our product/services and the high quality standards that we maintain, b would like to make things right. I am sure you were aware that all iPhones come with Apple Warranty we also stand behind all devices sold at *Cellular Wear* with 30 days warranty. I want personally extend my hand and discuss what occurred an how I might make it up to you at once. I can be reached at 903-261-2828. Yours sincerely Nabeel
Store failed to repair phone and reneged on loaner phone promise.
Business reply on Google
Hi Tara I am So Sorry to hear about your unfortunate experience. That was truly not our intention. We appreciate your honest feedback. I would like to take a moment to comment on your point here. 1) Currently we do not offer LOANER devices to anyone especially if the part is unavailable in market. That is not in our control. I hope you don’t judge our company with this one experience which was beyond our control. We strive to do one thing — provide our customers with extraordinary customer service which I a sure you experienced as well. Feel free to reach out to me if there is anything else you would like to share or if there is anything we can do to help remedy your experience. Thanks again for your feedback!
The shop installed a defective screen causing phone malfunctions.
The screen repair failed twice and the phone is now unusable.
Business reply on Google
Beena we resolved the issue. All screen replacements come with 30 days warranty. Let us know if we can be of any help.