CellularPort
📡 Internet & Cable · Houston
total experiences
replied on google
Most reported issues
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Experiences
Phone malfunctioned after screen repair and staff refused further service
Business reply on Google
We're very sorry your iPhone 11 still had problems after the repair and that you had to return the phone. We apologize we were unable to fix the battery issue during your visit and that the repair left you dissatisfied, despite refunding you and reinstalling your screen. We take reports of the same issue affecting another customer seriously and will investigate our repair process and quality control. Thank you for noting the wonderful customer service from our team member; we appreciate that feedback. Please contact our store manager at your convenience so we can make this right.
The screen repair failed and the store refused a free fix.
Business reply on Google
Andrea, we’re very sorry to hear about the damaged phone and your experience with upselling and the follow-up service. This falls short of our standards and we will investigate the incident and address staff conduct. Please contact the store manager directly (phone number on our website) with your name and receipt so we can inspect the device and either complete the repair at no charge or issue a refund. Thank you for bringing this to our attention; we want to make it right.
The repair service failed to fix the phone issue as promised.
Business reply on Google
We’re very sorry your phone was returned with the same issue and that you were told it was ready when it wasn’t. That falls short of our standards and we will investigate what went wrong. Please bring the phone back or contact the store so we can prioritize a recheck and complete the repair at no additional charge. Thank you for letting us know — we’re committed to improving our service.
The business damaged the original screen and installed a low-quality replacement.
Business reply on Google
We're very sorry for the long wait and for the damaged screen and lower-quality replacement you received. That falls short of our standards, and we'll review this incident with the team and our parts supplier. Please contact us through our website contact form or return with the device so we can inspect it and provide a proper repair, replacement with an original screen, or a refund. We appreciate you bringing this to our attention and want to make it right.
The replacement iPhone battery failed in less than one year.
Business reply on Google
We're very sorry the replacement battery failed in under a year and appreciate you mentioning our service. We stand behind our parts and labor and will inspect the device and address the issue under our warranty. Please bring the phone back to the store or contact us so we can evaluate and offer a replacement or refund if appropriate. We appreciate your feedback and will review our battery suppliers to improve quality.
Repair failed shortly after service and used non-original parts
Business reply on Google
Hi, we're really sorry to hear that you're disappointed. When your MacBook was repaired, our team clearly explained that the motherboard repair came with a 30-day warranty. Since the issue came up after that period, it falls outside of our warranty coverage. We completely understand how frustrating it is to have tech issues return, especially when the device is used with care. While we couldn’t offer a free repair this time, we’re more than happy to provide a discounted service if you’d like us to take another look. We truly value your business and are here to help however we can.
Non-genuine replacement screen caused display distortion and touch functionality issues.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused and are truly sorry that your visit did not meet your expectations. At CellularPort, customer satisfaction is our top priority, and we take your feedback very seriously. Regarding the issue with your iPhone 13 Pro, we deeply regret the challenges you've faced after the screen replacement. While we strive to provide high-quality repair parts, we understand the importance of clear communication about the parts used and any potential impacts on functionality. Your concerns about the display quality, touch responsiveness, and battery performance have been noted, and we are committed to resolving these issues for you. We would like to invite you back to our store so we can assess the problems and work toward a satisfactory resolution. Whether it’s replacing the screen again or addressing any other related issues, we are here to help. Our goal is to ensure that your device functions optimally and that you leave with a positive experience. Please feel free to reach out to us directly or visit our location at your convenience. We value your trust and hope to make things right. Thank
Replacement screen is fragile and causes phone to glitch
Business reply on Google
Thank you for your feedback, and we appreciate you initially highlighting our quick and friendly phone repair service. However, we are truly sorry to hear about the issues you've encountered with your iPhone 14 Pro Max screen after the replacement. This is not the experience we want for our customers. At CellularPort, customer satisfaction is our top priority, and we take these concerns very seriously. While we strive to provide durable and reliable parts, we understand your frustration with the screen's fragility and the glitches you’ve experienced. We apologize for any inconvenience this has caused. We would love the opportunity to make this right for you. Please bring your phone back to our store so we can assess the situation and work toward a resolution. Whether it’s replacing the screen again or addressing any other issues, our team is committed to ensuring your satisfaction and the proper functioning of your device.
Business failed to repair device or notify customer of delay
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your iPad repair. We understand how frustrating it can be to make an unnecessary trip, and we deeply regret our communication fell short of your expectations. Your concerns about the delay and lack of timely updates have been noted, and we are reviewing our processes to ensure this does not happen again. Clear communication and customer satisfaction are top priorities for us, and we are committed to improving in these areas. We would like the opportunity to make things right. If there's anything we can do to address this or any future needs, please don't hesitate to contact us. Thank you for bringing this to our attention. We hope to regain your trust in the future.
The business damaged the customer's Apple Watch during service.
Business reply on Google
Thank you for taking the time to share your feedback with us. Upon conducting thorough research, we couldn't locate your information in our database. It appears there may have been a misunderstanding, as it seems you may have confused us with another cell phone repair shop. Nevertheless, we can still assist you. Please feel free to reach out to us if you have any concerns.
Device malfunctioned after repair and business refused to honor Groupon voucher.
Business reply on Google
Dear Daniel Carter, We are sorry to hear about your negative experience at CellularPort. We strive to provide reliable and efficient repairs for cell phones, computers, and game consoles. We apologize for any inconvenience caused by the issue with your iPad after we replaced the screen. Regarding our warranty policy, we understand that a 7-day warranty may not meet your expectations. We continuously review our policies to ensure customer satisfaction and will take your feedback into consideration. We apologize for any misunderstanding regarding the redemption of your Groupon. We appreciate your patience and would like to rectify the situation. Please contact our customer service team directly, and we will do our best to address your concerns and find a solution. Thank you for bringing these matters to our attention. We value your feedback and will use it to improve our services. We hope to have the opportunity to serve you better in the future. Best regards, The CellularPort Team
Replacement battery failed prematurely and store refused free repair
Business reply on Google
Dear Sam Gorge, Thank you for taking the time to share your experience at CellularPort. We sincerely apologize for any inconvenience you may have faced during your visit. At CellularPort, we strive to provide high-quality repairs using genuine parts. We understand that having your iPhone battery fail after just three months would be frustrating. We would like to assure you that we take such matters seriously, and we would appreciate the opportunity to investigate this further. Regarding the request for payment to replace the battery, our policy is to offer a warranty on all repairs. If the battery was indeed faulty due to a manufacturing defect, replacing it would have been covered under our warranty at no additional cost. We apologize if this was not clearly communicated to you and for any confusion it may have caused. We value your feedback and would like to make this right. Please reach out to our customer service team at [phone number] or [email address] so that we can address your concerns and find a suitable resolution. Thank you for bringing this issue to our attention, and we hope to have the opportunity to regain your trust. Best regards, CellularPort - Customer Care Team
Technician failed to transfer all application data as promised for fee
Business reply on Google
Hi, If you have any issues you can always come back to store. You came to fix the phone, we even tried to save your money and helped you out in transferring your data for just $40.00 without fixing your screen. If you want we can change your screen and you can just pay the difference. However, everything thing was being transferred to your phones except four application for which we already told you that they are not going to be transfer due to Samsung security purposes, and we don't have access for that. Kindly, understand that there are somethings which are not not in our control at all. Still, other than that if you have issue you can always come back and we can help you out. Thanks.
customer overcharged for a simple sim unlock service
Business reply on Google
Sorry to hear about that you are not satisfied with the service.. If you have any problems you can come to the store. Thanks
The business charged for a battery replacement that was never performed.
Business reply on Google
Hi Ahsley, If you have any issues please come back and we will can get you done without any cost if it comes under repair warranty.
Screen displays yellow discoloration and opacity after repair service
Business reply on Google
Hi, Sorry for the inconvenience you had but if you have any queries or something you can always come back. We give warranty for our repairs if there is something wrong with repair we can surely fix for you.
Staff accidentally deleted all phone data during a failed repair attempt.
Business reply on Google
Sorry for the inconvinience , but we had informed you that if the server rejects the phone unlocking , it will go through reset process meaning it would delete all your data . We try to inform our customers of any other outcome when it refers to phone unlocking . Have a great day .
Poor screen repair quality causing ongoing phone malfunctions
Business reply on Google
Hi Dear Ramon, Sorry for the inconvenience. If you have any problems regarding to your LCD, we will be pleased to resolve that in a timely manner. We give 100% refund if any of our customer has bad service. So you can come at store with your receipt anytime within 14 days of repair. Even If the warranty period has expired, Still we will be helping you out at our end. Thanks.
Screen replacement resulted in a vertical pink line on the display.
Business reply on Google
George, Its a well known manufacturing problem in the model of Galaxy S7 edge and we really don't have control over it. We have heard and seen so many users of S7 edge complaining same issue every where. Some of them have found the pink line gone automatically after some time but most of them have to bare with it. We really apologize for any inconvenience caused by us. We would like you to visit us back for free diagnosis to make sure if its the same issue or something we can resolve. Thank you. Management, CellularPort
Staff attempted to charge more than the amount stated on receipt.
Business reply on Google
Dear Joe Ban, We apologize for the inconvenience. Its the normal practice that tax amount is not included in price. We checked our system and it has the same formula that it charges tax on final payment. However its not your fault at all. We have already reported to our technical support to include tax amount while giving the initial receipt at the time of accepting device for repair. So they are already working on it and for the time being, on every receipt it shows that "tax will be charged on final receipt". We thank you for bringing this in our notice. And it will be highly appreciated if you can give us any opportunity to serve in future. Thank you, Management CellularPort