CellularPort Cell Phone Repair
📡 Internet & Cable · Houston
total experiences
replied on google
Most reported issues
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Experiences
The business charged more than expected for screen repair services.
Business reply on Google
Thank you for your feedback, and we’re sorry you felt overcharged. We aim for fast, transparent service; small crack repairs can be affected by parts, labor minimums and tax which may raise the total. We’d like to review your invoice and correct any errors, so please bring your receipt to the shop or call our service manager so we can make this right. We appreciate you bringing this to our attention and will use your comments to improve.
laptop repair failed and caused additional software and hardware issues
Business reply on Google
We apologize for the inconvenience and frustration you've experienced with your laptop repair. It's disappointing to hear that we did not meet your expectations and caused further issues. Your feedback is important to us, and we're committed to improving our service. Please reach out to us directly so we can address this matter and work towards a resolution. Thank you for sharing your concerns.
Phone repair resulted in further damage to the device.
Business reply on Google
Hi Mercedes, Thank you for your feedback. We understand your concern and would like to clarify that third-party repair stores like ours do not have access to Apple’s original parts, only Apple itself can provide those, and they do come at a significantly higher cost. Most customers choose us for reliable repairs using high-quality aftermarket parts that offer a more affordable alternative. While these parts function well, they may differ slightly from the original in terms of display brightness, touch sensitivity, or color tone, which is expected and widely understood in the repair industry. We always strive to be transparent about this, especially for customers getting their device repaired for the first time. If there’s anything else you’d like to discuss or if you'd like us to take another look at your phone, feel free to reach out as we're always here to help. Best regards, CellularPort Customer Support Team
business changed quoted price and added unauthorized fees
Business reply on Google
We're sorry to hear about the confusion regarding the price and the issues you faced with the cash app payment. It's important to us that our customers receive clear communication and fair service. We're glad to hear that your phone was fixed, but we sincerely apologize for any frustration caused by this experience. Your feedback is valuable, and we will work on improving our communication to prevent this from happening in the future. Thank you for bringing this to our attention.
The business lost the customer's laptop and failed to provide updates.
Business reply on Google
We sincerely apologize for the situation you’ve experienced, Cecy. Losing a laptop and the lack of communication is unacceptable, and we understand your frustration. We will address this internally to improve our processes and communication. Thank you for bringing this to our attention, and we're sorry for any inconvenience this has caused you.
The repaired phone screen broke again after a delayed service.
Business reply on Google
We're sorry to hear about your frustration, Maria. It is always our aim to provide prompt and efficient service. Apologies for any inconvenience. We will look into this matter carefully and ensure better service in the future.
Repair shop provided defective part and failed to resolve the issue.
Business reply on Google
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the back glass replacement for your iPhone 14 Pro. Providing quality service and ensuring customer satisfaction are our top priorities, and it is disheartening to hear that we fell short of meeting your expectations. Please rest assured that we are taking immediate steps to address this issue internally to prevent such occurrences in the future. Additionally, we would like to rectify this situation for you. Please let us know the best way to reach you so we can discuss how to resolve this matter to your satisfaction. You can also visit our store or contact our customer support. Once again, we apologize for any inconvenience this has caused and thank you for your understanding and patience.
Staff allegedly stole money from the customer's CashApp account.
Business reply on Google
We are sorry to hear about your experience. Our team has been in this industry for over 10 years, and we take pride in our professionalism and commitment to repair services. We want to assure you that such activities are not condoned or tolerated at our store and we never experience such complains. Your trust is important to us, and we are committed to making things right. Please provide us with more details fi you have any so we can address this issue promptly.