Cherry City Movers
🔧 Home Services · Portland
total experiences
replied on google
Most reported issues
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Experiences
Movers damaged items, overcharged, and failed to load all belongings.
Movers were unresponsive and a no-show on moving day
Movers failed to show up, causing significant delays and extra costs.
Movers damaged valuables, lost furniture, and were unprofessional.
Business reply on Google
Valerie, I am sorry to hear that the experience with us was not a positive one. I do want say though, that this type is hard, and me “grunting” has nothing to do with you or me having an attitude. This is hard work and physically strenuous, and sometimes we experience pain, and that is the reaction sometimes. I was not trying to be careless with your belongings, so if I didn’t meet your expectations, I am sorry and understand your frustrations. God bless you.
Movers were late, took longer than expected, and cost significantly more.
Business reply on Google
Hi Judy. I would say my organizational skills are definitely very good. There was no way of making everything fit as the truck didn’t have enough square footage, and I showed you my load job and you agreed. Yes we were late and I do apologize for that. But we did do our best given the situation.
Movers damaged property, overcharged, and refused to resolve issues.
Business reply on Google
This seems pretty far fetched. You loaded up flimsy particle board furniture with heavy stuff instead of packing up boxes. Furniture isn’t designed to be moved like that.
Movers damaged furniture, left items, and improperly stacked boxes.
Movers were late, unprofessional, damaged furniture, and unresponsive to complaint
Business reply on Google
I find it hard to believe that we damaged every pice of wood furniture. When you booked us on Uhaul, in my initial questionnaire that I send out, there is mention about you picking up some moving pads from Uhaul with your truck rental. If you skipped out on that, we are not liable for your negligence.
Moving company failed to confirm and then canceled last minute.
Business reply on Google
We schedule jobs in time slots, and you were unable to fit into the ones we have set into place. You said it wouldn't work for you so yes, I told you to cancel, as there are other service providers that might have had the availability. My clear and honest communication you took as being rude.
Movers damaged furniture and improperly handled boxes, causing further damage
Business reply on Google
Were they loaded upside down? Or did you not buy straps to tie down the load, and things fell down while you were driving? If they poured they don’t sound like they were taped ?
Movers failed to show up for scheduled unloading, causing customer to unload themselves.
Business reply on Google
Sorry for the inconvenience, I did try to reschedule.
Movers damaged customer's expensive mattress beyond repair
Business reply on Google
I’m sorry for the fiasco, during that time I had staffing issues, and tried my best to make sure the job got done. I understand your frustration, and hope going know I tried my best given the situation..
Movers damaged property, stole items, and owner was unprofessional
Business reply on Google
I called you 4 hours into your move to check in, and you said there were no issues and everything was going great. I find it hard to believe that between then and when they were finished unloading (the easier part of the move) that all hell broke loose. The moment they left the job, you call with all these huge problems, and nothing we did was good. This is very hard to believe, as we have been doing this for 7 years, every day. Your friend you had already there helping you, could have indeed accidentally damaged something he was handling. Accidents happen, but to put all the blame on us, I just don’t buy your claim. You also could have opted in for uhauls safeload insurance, but didn’t. I went out of my way to go personally meet up with you, and offered a very reasonable refund, 200/600 dollars, with an agreement that you wouldn’t in turn, leave me 1 star reviews, as I had compensated you in good faith, then you go and do all this.
Movers were late, slow, damaged items, and caused extra U-Haul fees.
Business reply on Google
You were not charged any extra charges, and I was in the bathroom for 7 minutes. I don’t get why all the animosity, nothing was broke or damaged, I never stopped working.
Movers failed to show up for scheduled unloading service.
Business reply on Google
We tried to reschedule, I apologize for the inconvenience.
Movers were late, slow, and unhelpful; customer sent them home early
Business reply on Google
Was just trying to make sure your stuff traveled safely..
Movers failed to show up on moving day after being booked
Movers failed to show up or call on scheduled moving day.
Business reply on Google
I am sorry that we were unable to assist you. :(
Movers failed to show up for a booked service.
Business reply on Google
Sorry we were unable to assist you.
Movers were extremely late and never showed up, causing significant delay
Business reply on Google
No, that’s not how it went, somebody was injured and we couldn’t make it to you due to the fact somebody got hurt the night before, land having people on a family vacation out of state. Also, you hired us through a third party (moving help) it was up to you to cancel your order and receive a refund as they were holding the funds unless you waited for us and we completed the job.