Christian Brothers Automotive Pearland
🚗 Auto & Repair · Houston
total experiences
replied on google
Most reported issues
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Experiences
AC not working after multiple expensive repairs
Advertised oil change prices are misleading due to hidden fees.
Advertised free diagnostic was actually a paid service
Online reservation system failed, business refused service
Repeated unresolved engine issues after multiple repair attempts
Business reply on Google
Lannie, providing thorough care to our customers is critical, and we're sorry to hear about your ongoing concerns with the engine, TRAC OFF, and VSC lights. We understand your frustration and would like to explore this further; please send your contact information and availability to [email protected]. Respectfully, Christian Brothers Pearland
Business misdiagnosed truck issue, charged for unnecessary repairs, problem persists.
Business reply on Google
We're truly concerned to hear about your experience with your truck, including your initial relief and subsequent frustration regarding the repairs and charges. Our goal is always to provide clear, comprehensive service, and this feedback deeply matters to us. Please provide your contact information and availability at [email protected] so we can address this directly. Respectfully, Christian Brothers Pearland
Catalytic converters stolen and car returned with permanent stains after maintenance.
Business reply on Google
We're sorry to hear about your negative experience, but we believe your review was intended for a different location. We encourage you to share your concerns with the appropriate shop. Respectfully, Christian Brothers Pearland
Oil pan damaged after oil change, business denies responsibility.
Business reply on Google
Miosha, we're saddened to hear about your recent experience and the inconvenience it caused. It's our goal to ensure our customers feel confident in the care we provide, so we regret any distress this situation may have caused. Please reach out to us with your contact information and availability at [email protected], so we can address your concerns directly. Respectfully, Christian Brothers Pearland
Car broke down after service, computer module damaged, and overcharged
Customer's car damaged, multiple repairs failed, and overcharged for services
Business reply on Google
Renee, it's concerning to hear about your recent visit and the challenges you mentioned with your vehicle's console, battery, and brakes. We strive to uphold high standards for all our customers, and your experience is important to us. Please provide us with your contact information and availability at [email protected] so we can address your concerns. Respectfully, Christian Brothers Pearland
Business quoted unnecessary repairs and overcharged for diagnostics
Business reply on Google
Katie, your feedback is truly important to us, and we're concerned to hear about your recent experience with your CTS. We aim to provide transparent and reliable service to all our customers, and this certainly doesn't reflect our standards. Please provide us with your contact information and availability at [email protected] to discuss this further. Respectfully, Christian Brothers Pearland
Business tried to overcharge $5k for a simple battery replacement
Business reply on Google
Mauricio, we're saddened to hear about your experience as it does not reflect our high standards. We prioritize accurate diagnostics and honest service for all our customers. Please provide us with your contact information and availability at [email protected] so we can address your concerns directly. Respectfully, Christian Brothers Pearland
Business refused to quote repair, then gave an unprofessional diagnosis.
Business reply on Google
Brittini, it concerns us to hear about your experience as outlined. Our goal is always to provide accurate and professional service tailored to each customer's needs. We'd greatly appreciate the opportunity to connect with you to discuss this matter further. Please share your contact information and availability at [email protected] so we may address your concerns more thoroughly. Respectfully, Christian Brothers Pearland