Cinema 123 by Angelika
🎬 Entertainment · New York
total experiences
replied on google
Most reported issues
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Experiences
Discrimination based on skin tone
Theater 3 is in terrible condition with small screen and worn-out seats
Staff required ticket to use bathroom
Business reply on Google
Hi Mark, thanks for bringing this to our attention. We understand that checking tickets for bathroom access can feel like a hassle, and we appreciate your patience as we work to keep our facilities secure for our guests.
No water fountain and overpriced bottled water
Movie volume was excessively loud, causing physical discomfort and ringing ears
Business reply on Google
Hi Elspeth, we’re sorry to hear the sound level and the length of the pre-show ads made your visit uncomfortable. We're glad our staff could be helpful during your visit and hope your next movie experience is much more enjoyable.
Theatre was freezing cold in January
Business reply on Google
Thank you for your feedback. We apologize for the inconvenience and are working to resolve the issue. We hope to provide a better experience next time.
Mouse sighting in the theater during trailers
Paid for movie tickets but denied entry and refused refund
Theater doors left open, disrupting movie sound.
Refused refund for misadvertised movie and distracting subtitles
Multiple facility issues including broken A/C, bathrooms, and escalator
Restrooms out of order and no popcorn available at cinema
Overpriced tickets, small screen, and scratched seats.
No working escalator or elevator to two theatres
No handicapped access despite claims, broken escalator, no elevator
Dirty bathrooms and high prices for food and beverages
Escalator still broken after several months
Incorrect movie listings online and rude staff
Inaccessible theater design for patrons with mobility issues.
Theater not handicap accessible; manager unhelpful