Cinemark Century Eastport Plaza 16
🎬 Entertainment · Portland
total experiences
replied on google
Most reported issues
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Experiences
Manager allowed off-duty staff to harass guests and refused compensation
Business reply on Google
Hello Georgia, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Dirty facilities and broken equipment at the movie theater
Business reply on Google
Hi Amber, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Theater and restrooms were unsanitary with vomit, sticky seats, and unflushed toilets.
Business reply on Google
Hi Nicole, we are sorry to hear your Cinemark experience was less than stellar. Providing excellent customer service and maintaining our theatre in tip-top condition are our top priorities here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Other patrons' poor etiquette ruined the movie experience
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Christine. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Manager failed to resolve customer conflict, leading to customer leaving
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Karla. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff attempted to steal customer's lost headphones
Business reply on Google
Hi, this is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Loud audience members ruined movie experience
Business reply on Google
Thank you for bringing this to our attention, Kristin. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Repeated disruptions from other patrons, requiring refunds or staff intervention.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Ricky. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Other customers were disruptive during the movie.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Joseph. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Customer's car was stolen from the parking lot
Business reply on Google
This is concerning to hear, Andrew. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Concessions closed early, preventing refills, with no prior notice
Long wait times due to understaffing during peak hours
Business reply on Google
Hi Nicholas, we value your time and we'll continue to speed things up so you can properly enjoy your Cinemark experience. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Staff called security on customer for taking pictures, suspecting theft.
Auditorium too warm, movie started early, subtitles obstructed, and too loud
Business reply on Google
Thank you for your feedback, Claire. We always want to be your go-to movie theatre and we're disappointed to hear about the issues you have encountered. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can assist you further.
Soda fountains dispense bad-tasting soda; staff refused cup for bottled drink.
Business reply on Google
Hi Lily, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you delicious snacks and beverage that you can enjoy with every movie. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Movie volume too loud, staff unable to adjust without manager approval.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Katrina. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Cinema sound system malfunctioned during movie showing
Business reply on Google
We are sorry to hear about your disappointment, Evan. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Movie started 40 minutes late due to excessive advertising.
Business reply on Google
We don't want to keep you waiting, Eric. We understand how important prompt service is, and we'll work on improving. Please contact us at 1-800-CINEMARK so we can further assist.
Wrong time printed on ticket and no seats available
Business reply on Google
Hi Masha, we are sorry to hear your Cinemark experience was less than stellar. We try our best to make sure that our visitors have a great time with us, but it looks like we fell short here. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Theater patrons were disruptive and drinking alcohol during movies.