Circus Circus Hotel and Casino
🏨 Hotels & Travel · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Customer received a room with smaller beds than reserved and paid for
Hotel staff rude; theft occurred, no investigation updates or report provided.
Hotel charged unexpected resort fees and extra for medical refrigeration.
Staff were rude and unhelpful; AC was broken.
Front desk staff yelled at guests and refused to help with room access
Hotel room broken into, cash stolen, and pet traumatized
Room had multiple issues, including broken lights, missing items, and non-functional TV
No customer service, long walk to room, water slides closed, no working plugs
Business reply on Google
Hello Jessica, we are so disappointed to hear that this was your experience during your visit here at Circus Circus. We strive to deliver stellar customer service to every guest, please don't hesitate to reach out to our guest services regarding any issues you may have during your stay here. We hope to have the opportunity to welcome you and your family back in the future, have a wonderful day.
Lost designer glasses after checkout, awaiting resolution from hotel
Hotel room not cleaned for two days despite request.
Water slides closed, poor customer service, and incorrect Starbucks order.
Business reply on Google
Elizabeth Ledbetter, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We hope to have the opportunity to better your opinion of Circus Circus in the future.
Hotel smelled of cigarettes, causing a migraine.
Incorrect bed size and difficult check-in process
Poor quality for price and bad elevators
Unable to check in due to last name issue
Room was not cleaned properly; old vapes were found
Hotel room was dirty, had roaches, and AC was broken
No housekeeping, clean towels, iron, or working TV for six days
Hotel room lacked a refrigerator and basic amenities.
Room was not in hotel, TV remote broken, tub slick, smelled bad