City Base Cinemas San Antonio

Bad customer service and no collectible items.

Staff refused re-entry to a mother whose daughter was inside alone.

Seats are too close together and do not recline

Uncomfortable seating and high concession prices

Cinema refused full refund for tickets purchased online after closure

Cold food and no refund or replacement from manager.

Manager refused medical accommodation and threatened to remove customer.

Staff gave attitude and wasted a drink

Unfriendly and uncaring staff at the theater

Poor service, lack of social distancing, and stingy nacho cheese.

Staff was rude and unhelpful, made customer feel suspicious.

Business rounded up cash total due to lack of pennies

Staff harassed customer about service dog and blocked exit.

Cinema refused to store customer's leftover food, then threw it away.

Burnt popcorn and uncomfortable, poorly designed seating

Customer service refused a paying customer a cup

Movie projection was blurry on Screen 1.

Staff refused cash payment and was sarcastic to customer

Manager was rude and threatened to remove customer

Manager was rude and discriminatory about an assistance animal.