Clear Lake Auto Service
🚗 Auto & Repair · Webster
total experiences
replied on google
Most reported issues
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Experiences
Auto shop swapped expensive car part with cheaper one.
Overcharged for radiator replacement compared to other businesses.
Business reply on Google
After reviewing our computer data, I can not find a service record for you in our database. We would be happy to discuss any concerns you may have about our business, however there is no record of us repairing your vehicle.
Customer charged for unnecessary diagnostic test and overpriced repairs.
Oil change took excessively long without explanation
Business reply on Google
Mr. Hagen, we appreciate your input and have used it to adjust our practices here to ensure this is corrected and will not happen again. Thank you for taking my phone call to address this issue and we look forward to showing you our improvements on your next visit.
Shop performed unapproved maintenance and overcharged for AC repair
Charged excessive diagnostic fees and quoted exorbitant repair prices.
AC compressor replacement was faulty and not cooling properly.
Auto shop damaged vehicle and performed unnecessary repairs
Vehicle repair delayed, final price higher than quote, and original issue not fixed
Charged for unapproved services and AC repair failed.
Final bill was higher than the estimate for a tune-up
Car not repaired correctly, poor communication, and billing issues
Incorrect diagnosis led to unsafe driving conditions
Business reply on Google
Kasharva thank you for sharing your opinion with us because it helps us to improve our service in areas that need attention. At Clear Lake Auto Service we strive to provide all customers with complete information regarding the state of their vehicle and we perform complete inspection with digital imaging for total transparency. After reviewing your invoice with the service advisor and the technician that were involved, it indicates that you arrived at our shop at 2:10pm and we are open until 6:00pm and we would have more than enough time to perform brake repairs for you. I do not feel that you intentionally mislead because we did not have time to help you (that we not be advantageous to either party). After reviewing the inspection and reading the write-up, I feel the correct advice would have been to recommend rear brakes and resurface front rotors and this is what was recommended, however you indicated that there was a warranty from another shop for previous brake work. We certainly would never intentionally put you in a dangerous situation, but we also do not practice scare tactics for sales either. I am sorry that your visit with us did not meet your expectations and we will co
Auto shop misdiagnosed AC issue and overcharged for unnecessary repairs.
Business reply on Google
Hello Hamid! Thank you for your diligence in helping us to serve our customers better with your review. Unfortunately, we cannot locate any record of your visit. Is it under another customer name perhaps? If you would kindly reach out to us, we are happy to make things right. Otherwise, we think you might have our business mixed up with another auto repair shop. We are open today, so please call us directly (281) 280-0900. Ask for Robert.