Columbia Urgent Care
🩺 Health & Wellness · Portland
total experiences
replied on google
Most reported issues
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Experiences
Bad bedside manner and refusal of primary care
Business reply on Google
Sorry to hear about your experience. We were unable to locate you as a patient but if you'd care to discuss further, please reach out.
Doctor misdiagnosed pneumonia as a cold, leading to delayed treatment
Doctor refused primary care appointment despite it being scheduled
Business reply on Google
We are sorry to hear of this experience, if you'd like to discuss further, please reach out.
Clinic wasted patient's time due to insurance and payment incompetence
Business reply on Google
Hi, We are sorry to read about your experience. Before your appointment, we’d like to remind you that it is your responsibility to verify your insurance coverage, eligibility, and network participation with your insurance plan. If your plan requires a Primary Care Provider (PCP) assignment, please make sure your PCP is assigned to Columbia Medical Clinic/ the correct clinic and Provider before your visit. This is especially important if you have a Medicare Advantage plan, Medicaid plan, Optum-managed plan, or another managed care plan that requires PCP selection. If your PCP is not assigned correctly, your appointment or insurance coverage may be affected, and your claim could be denied. We recommend contacting your insurance company as soon as possible to confirm your benefits and update your PCP if needed. If you have general questions, we're happy to help, but your insurance carrier is the best source for verifying your coverage and making PCP changes. This is the common practice among most Primary Care Clinics. Hopefully this helps.
Staff yelled at and were rude to an elder for not speaking English
Doctor provided inadequate medical care and poor communication.
Rude staff, cancelled appointments, and dangerous medical advice
Urgent care charged for visit but provided no rabies shots or antibiotics
Rude, unhelpful staff and doctor; clinic lacks basic diagnostic capabilities
Receptionist denied service due to insurance issues and rudeness.
Clinic failed to send doctor's order to hospital for two weeks
Front desk staff were slow, unprofessional, and refused a late patient
Misdiagnosis of bacterial infection, delayed treatment, and unprofessional staff.
Doctor's signature for insurance approval was delayed and miscommunicated.
Business reply on Google
Hi Justin, I’m wondering if you have the correct clinic, I’d be happy to help clear things up if you’d like to email us at: [email protected] Thank you
Doctor lacked basic medical knowledge and provided inadequate care
Unexpectedly high bill after initial check-up with no tests
Front desk slow and unresponsive to calls and voicemails
Business reply on Google
Hello Reeu, We are very sorry to hear about your experience with our Clinic, we strive to provide the best care we can. We will look into the phone issues so this doesn't happen going forward.
Receptionists are rude and provide incorrect information about test results.
Doctor was dismissive and unhelpful, leading to emotional distress.
Business reply on Google
Hello Alexandria, we are very sorry to hear of your experiences with a past Provider, we value our patients, their time and their needs. We are happy to connect you to another Provider that might be more suited for you. As for Maria, we are lucky to still have her in the clinics helping out as we agree, she is a valued member of our Team. Thank you
Unprofessional staff and doctor, communication issues, needs not met