Computer Palace

Business reply on Google

I am so sorry to hear that. We have never seen a situation where our AC adapter gets melted, but I guess it can happen. I wish it was returned to us or we knew which charger it was so we control our future purchases of that model and brand And we could refund your purchase.

Business reply on Google

I'm very sorry if somebody hang up early at the end of the conversation. We always try to take the time and answer all of our customer's questions. However we do get a lot of cold callers and sales calls. My technician remembers that somebody called short time ago wanting to promote their new business and asking for an email address. He was with another customer at the time and he might have been quick in giving and email address and continue to help the customer that was waiting here.

Business reply on Google

I'm very sorry to see an unhappy customer. We always tell customer beforehand about the diagnostic charge and the fact that a repair is not guaranteed. We try all options to fix a logic board problem but customer is told in advance that a repair may not be possible. I'm sorry that you had this negative experience and it wasn't brought to my attention when you picked up the computer. Please contact me and I'll be happy to discuss it and work it out for you. Regards, Navid Solouk Manager (310) 966-6766 [email protected]

Business reply on Google

We have at least a one month warranty on our computers and money back guarantee on our used computers if it cannot be fixed. We don't sell used computers AS IS like many other places. We have been providing excellent service to our customers for the past 35 years and we continue to do so.

Business reply on Google

Not sure who this customer is and what is the problem. We'll be happy to discuss and resolve.

Business reply on Google

I'm sorry if you had such an experience. We try to give our best offer and ultimately customer decides if they want to sell it or not.