Computer Prodigies

Business reply on Google

We always appreciate feedback whether it's positive or negative because we can always learn from it. We're sorry you felt you didn't have such a great experience. However in this situation you are correct we did replace the battery but not the actual LCD. After further inspection you can clearly see how the LCD appears after water damage to it. If it was our LCD since it was not cracked we would have swapped it out for you but after opening it we clearly seen it's still an original Apple screen with the Apple logo so if we put on a new screen we would have been doing a completely new job for free. Unfortunately after opening an iPhone at any local repair shop you never obtain that true water resistance with an iPhone especially an older model since these iPhones are not water proof. So you can easily come across a time where you get stuck in the rain like I personally did today on August 9th going to Costco & I ran back to my car loading my trunk getting drenched. So it's very possible that your iPhone came across water without your knowledge. We'd recommend a good case and if you get caught in the rain ever, remove it from your pocket right away & store it in a dry place and let i

Business reply on Google

I am sorry you felt like "we messed up" your computer. And I hope you find it in you to remove this review since I am unsure if you posted this review before you got your hard drive, WLAN and SSD back that I personally installed while you waited in the office and I even showed you in person before putting the back cover & screws back on. So you did receive everything back with a full refund since you put 50% down. I honestly think we went above & beyond for your repair attempt as well & taking care of the laptop way beyond the 60 day policy of abandoned devices. Since after all the laptop was dropped off on November 14th 2019 & we didn't get a down payment or approval to actually attempt repair of the motherboard until April 9th 2020. We explained we can attempt repair of the motherboard since it had no signs of power & it may save you hundreds since your motherboard was not available in the States & we only found it in the United Kingdom for $500+ so it was not worth repairing it if we had to order a board out of the U.S. If it was such an easy repair, we could of easily repaired it and sold it after 60 days, however we completely understand how things can be during the holiday se

Business reply on Google

We're sorry to hear you felt like you had a bad experience with us. Even though we don't see any customer by that name or even close to it in our system but that's okay though. We understand, just like any business, you can't & won't make everyone happy. Whether you're a real customer or not, we will continue to move forward to improving our service consistently and satisfying the customers who appreciate our service & those who continue to recommend us to their friends & relatives. You have a great Holiday Season & a blessed day!

Business reply on Google

First off, I, Justin, the owner, apologize for the experience you feel you had here. As a small family owned business we do take our customer service seriously which is why we have so many 5 star reviews on here & so many other sites. I certainly wished you had at least given us the opportunity to make it up to you because honestly, I can't even think of whom you are & when you may of had this done because I can't recall a PC here recently that didn't seem to go quite well with us. There's no hard feelings & I hope you do give us a call at 773-216-0656 and ask to speak with me because 1 thing I learned in business is we learn more from our mistakes than our successes and I want to understand more from you on everything we can improve on. I understand you said you took a while to be able to pick it up from us & that we are not really flexible, but we've done a lot of staying after hours for customers, we've traveled way south or even north side just for pickup and drop off after hours to make sure we made it convenient for customers. I was even at a customer's home yesterday on a Sunday, 1-14-18 for pickup because that was the only day he was available & we've completely closed Sund