Country Inn & Suites by Radisson, Nashville, TN
🏨 Hotels & Travel · Nashville
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hotel moved dates, causing panic; multiple alarms and maintenance issues
Business reply on Google
Thank you, we are sorry that room type was not available on your extended one day , we told you we could move you to another room .understand you were up set. Yes our alarm went off and yes they halfto check all of the hotel to make sure it was nothing.. Thank goodness it was nothing..
Hotel demanded second payment despite pre-paid reservation
Customer assigned three rooms, two of which were unacceptable.
Hotel room 314 is dirty and needs upgrading
Assigned a room that smelled of stale cigarette smoke
No water and then no hot water in hotel room
Room needs maintenance work: loose faucet, faulty bathroom door.
Hotel is filthy and has pets despite a no-pet policy
Hotel room air conditioning did not work properly
Mold in room and filthy pool water with floating debris
Hotel charged extra fee for smoking in room, which customer denies
Room smelled strongly of mildew, made worse by AC unit
Rooms were small and in poor condition
Hotel billed customer twice for a no-show reservation
Business reply on Google
Thank you, I must tell you. I never got the information .I am more than sorry about this. I am just now seeing anything on this. I am so sorry.
Hotel refused check-in despite attempts to verify identity and payment
Business reply on Google
Thank you, We try to help in any way we can., But when a person comes in the hotel with no ID or Credit card . We do half to think of our other guest protection. We dont know who you are.also you never ask to have your wife send pic. the name was different on the reservation.
Room was damp, smelled of mildew and sewer, with broken mirror and door lock
Room smelled, and staff made an error with the credit card
Customer's booked room was already occupied upon arrival
Bed bugs in hotel room, no refund or apology offered
Room was musty and unclean, causing customer to become ill