Courtyard by Marriott Boston Logan Airport

Customer was wrongly charged $459 after a free transfer to the hotel.

Customer will not stay again despite good location and clean room.

Charged for someone else's food; difficult to resolve billing error

Customer assigned a room they could not enter

Dirty room, broken TV, slow front desk, and unskilled restaurant staff.

Staff questioned age, bathroom was dirty, and parking fee was unexpected.

Customer found bedbugs in hotel room and brought them home

Hotel room had bed bugs, and management denied the issue

Long shuttle wait, dated hotel, dirty room, and broken elevators

Front desk clerk provided dirty room, wrong key, and poor service.

No help with luggage or room amenities provided by staff

Multiple hotel amenities broken and parking lot full

Hotel stay caused illness, with multiple facility and service issues.

Hotel room lacked amenities, mini-fridge broken, and parking fee was high

Front desk staff were rude and unaccommodating, causing long wait times.

Hotel charged extra night and tried to cover it up

Hotel refused to refund cab fare after shuttle service failed.

Staff member refused to update payment method as requested

Found a sandwich on the bed in the room

Shuttle service did not pick up customers, who were told to take an Uber.