Courtyard by Marriott Tampa North/I-75 Fletcher
🏨 Hotels & Travel · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Bugs found crawling on sheets and walls in hotel room
Charged $100 cleaning fee for popcorn spill and full price for burnt food
Business reply on Google
Matthew, thank you for sharing what happened during your time with us. We are genuinely sorry for the challenging experience you described, particularly with your dining experience and the cleaning charge you received. It is disappointing to know that your visit left you feeling let down in these ways. Your comments about both the noise and your meal are being shared with our culinary and Guest Relations teams to ensure this does not recur. We never want a guest to leave feeling as you do and regret that we did not resolve these concerns while you were with us. Thank you again for bringing these matters to our attention. We are grateful for the opportunity to improve.
Long wait for breakfast order and high price
Business reply on Google
Derek, thank you for sharing your experience with us. We’re sorry your visit didn’t meet expectations, especially regarding the breakfast wait. Your feedback is appreciated and will be shared with our team to help us make improvements moving forward.
Hotel failed to enforce quiet hours, leading to excessive noise.
Business reply on Google
Daniel, thank you for sharing these concerns. We’re sorry your experience wasn’t as expected and understand how important a quiet, restful environment is for our guests. Your feedback has been shared with our team so we can continue to improve our guest experience.
Hotel failed to refund deposit after almost three weeks
Business reply on Google
Terri, thank you for sharing your recent experience. The release timing of deposits can sometimes depend on various factors, including banking procedures. Colleagues at the property aim to clearly communicate with guests regarding such matters. Your feedback is appreciated, and it will be taken into consideration to help improve communication in the future.
Hotel holding deposit for three weeks after checkout
Business reply on Google
Darby, thank you for sharing your feedback. The situation with your deposit is certainly not the experience guests anticipate, and the team will review the circumstances regarding your funds. Please know the team is available to look into this further if you wish to provide additional details directly.
Room was dirty, vibrating, and had a broken AC unit
Business reply on Google
Thank you for sharing your feedback. The team is concerned to learn about your experience and is committed to addressing the matters you faced. They strive to maintain a high level of comfort and cleanliness for all guests and appreciate your insights to help improve. Your review will be shared with the necessary teams to ensure they continually strive to meet guest expectations.
Customer was overcharged and treated rudely by staff when seeking resolution.
Business reply on Google
Dear Mr. Thomas, Thank you for taking the time to share your detailed feedback. We are sincerely sorry to hear about the issues you experienced during your recent stay, especially after such a positive start. Firstly, we are delighted that you found our staff to be friendly and hospitable, which makes the subsequent challenges all the more disheartening. We deeply regret the additional charges on your card and the manner in which your inquiry was handled by our team. This is certainly not the standard of service we strive to provide. We are pleased to report that our General Manager has personally spoken with you to apologize and address your concerns. We are committed to improving our service, and we will be following up with our staff to ensure that such issues do not occur in the future. Thank you for your understanding and willingness to give us another chance during your next visit to Tampa. We look forward to welcoming you back and providing you with the exceptional experience you deserve.
Filthy rooms with mold smell and water leaking into kitchen
Hotel room was dirty and smelled damp; housekeeping did not clean.
Unclean rooms and unprofessional staff at hotel.
Hotel room was dirty, smelly, and had a roach in the tub.
Dirty room with roaches, bad smell, and no cleaning service.
Room not cleaned for multiple days; had to request basic supplies.
Hotel room smelled horrible with stains and no daily cleaning service.
Hotel was dirty and smelled bad; customer wants a refund.
Room was dirty, smelled bad, and had a noisy, non-cooling AC unit.
Hotel is dated, tired, and has dirty carpets and unvacuumed spots.
Unclean room with used washcloth and hair on bathroom floors
Unclean hotel room with hair and substances, not cleaned after complaint