CPRP | Smart Stop | Dallas
📡 Internet & Cable · Dallas
total experiences
replied on google
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Experiences
Business refused to provide a refund for incomplete repair services.
Repair failed and business refused to fix it without extra payment.
Business reply on Google
Hi Arun, We take our repair standards, customer service, and technical work very seriously, so we would like to provide full clarity regarding the services performed on your device. You originally brought your laptop to our shop for a specific charging port issue. Our technicians successfully completed the repair and thoroughly bench-tested the laptop to ensure it was fully functional. On the 20th, you inspected and picked up your laptop in proper working order with an intact, fully functional display. When you returned to our shop several days later, the device had sustained significant new physical damage and screen flickering—issues that were not present when the laptop left our care. Our warranty strictly covers the specific repair work performed (the charging port) and does not cover post-pickup physical damage. Despite this damage occurring after the device was returned to you, we still wanted to assist you in good faith. We offered a discounted, minimal price for the new screen replacement and offered to reduce our standard labor fees to help lower your cost. Expecting a free screen replacement for physical damage that occurred after pickup—and threatening us with a negative
repair shop refused to honor warranty for faulty screen installation
Business reply on Google
We’re sorry to hear about your experience and would like to clarify what happened. At Cellphone Repair Pros, we provide a 30-day warranty on all repairs. However, this warranty covers issues related to the original repair and does not apply to new physical damage, such as a broken screen. When you returned, the device had a new cracked screen, which falls outside of warranty coverage. Even so, we tried to work with you by offering to only charge the labor cost ($65) instead of the full repair price, and we also included a free tempered glass protector as a courtesy. We always aim to be fair and transparent with our customers, and we stand behind our work while also following standard warranty guidelines. If you’d like to discuss this further, feel free to contact us directly—we’re always happy to help.
Repair shop broke device and provided a faulty replacement unit.
low quality products and unprofessional service provided by the business
Business reply on Google
Hi there the ownership has changed please feel free to visit us!
Poor quality replacement screen caused touch screen and display issues.
Business reply on Google
Hey there the ownership has changed and we would to have u at the store. feel free to come in.