Cross Country Movers
🔧 Home Services · Tarzana
total experiences
replied on google
Most reported issues
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Experiences
Broker used deceptive practices, concealed damage, and denied liability.
Moving company broke and lost items, overcharged, and denied refund
Business reply on Google
Hello Chad, We believe you have reviewed the wrong company. We do not have any clients under your name in our moving database. To ensure that you have the right company, please compare our DOT and MC number to your moving contract: US DOT 2552260 MC-889368. In case you have reviewed us by mistake, we kindly ask that you remove your review from our listing. Respectfully, Management Cross Country Movers
Rude staff and neglectful service from moving company.
Business reply on Google
Hi Angelina, thank you for taking the time to share this feedback, though we're truly sorry to hear about your frustration. This is not the level of service or communication we want any customer to experience with Cross Country Movers, and we take concerns like this seriously. We'd like the opportunity to understand exactly what happened and to make things right if there was a miscommunication or mistake on our end. Please reach out to our office directly so we can look into this further and address your concerns personally. We appreciate you bringing this to our attention.
Moving company overcharged significantly after initial low-ball quote.
Business reply on Google
You have reviewed the wrong business. We have no clients under your name. Please double-check your moving contract and compare the DOT stated on our website. We kindly ask that you remove your review in case you have reviewed us by mistake.
Company harasses customer with unwanted calls after removal requests.
Business reply on Google
Hello Amanda, You have reviewed the wrong company. Our representatives only ever reach out to clients who submit a quote request directly through our website or call our office. Additionally, each client gets assigned to one moving specialist who assists them along the process. Therefore, it is highly unlikely that you've had an interaction with us, because what you have stated in your review does not correlate to our business practices. There are other movers that go by "Cross Country." Please double-check to ensure that you have the right business. Respectfully, Management Cross Country Movers
Household goods missing in transit for two weeks
Business reply on Google
Hello Christian, We're sincerely sorry to hear about your experience. Your belongings were picked up on 8/14 and your FAD that you chose was 8/20. The delivery window email for 8/20 - 9/9 was sent and an email was sent on 8/18. Our dispatch department provided you with the driver's number, who you were in touch with the whole time. Your belonging were delivered on 9/8 within your delivery window time frame. If there is anything we can do to assist you further, please to not hesitate to reach out. We appreciate your feedback nonetheless. Respectfully, Management Cross Country Movers
Moving company lied about delivery time and provided no updates.
Business reply on Google
Hello Zoe, We were unable to find your file in our system. We also do not have an employee named Sandy. It is possible that you have reviewed the wrong company, since there are other movers that go by "Cross Country" out there. Our USDOT# is 2552260. Can you please provide me with your order number or name as it appears on file? Thank you, Management Cross Country Movers