CubeSmart Self Storage
🧰 Other Services · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Customer received smaller storage unit than reserved after payment
Business reply on Google
Hi Desiree, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Storage unit lacks temperature control and staff are unavailable.
Business reply on Google
Hi Angela, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Customer received rate change notice after vacating storage unit.
Business reply on Google
Hi, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Rats ate customer's equipment in storage units
Business reply on Google
Charlene, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Storage unit stolen after 5 years of ownership
Business reply on Google
Hi Renetta, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Denied entry to storage unit with no assistance or prior notice
Business reply on Google
Hi Antonio, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Customer alleges theft and scam by the business
Business reply on Google
Hi, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Rodent infestation, property damage, and theft from storage unit
Business reply on Google
Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (773) 731-0400 so we can assist you further.
Staff provided poor service and incorrect information about gate code
Business reply on Google
E, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Storage unit price doubled over five years
Business reply on Google
We are sorry to read this George, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Hidden fees and mandatory insurance increased the cost.
Business reply on Google
Carol, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Company charges late fees but does not prorate early move-outs
Business reply on Google
Hi. We are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Storage unit bill increased, leading to loss of items
Business reply on Google
Hi Kimberly, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Overcharged for moving supplies
Business reply on Google
We are sorry to read this Robin. We are competitively priced in your area and our prices also reflect the features and amenities that you have access to such as the move in truck. However, we would like to look into this further for you. Please email your contact information to [email protected] so someone from our team can reach out to you. Hope to hear from you soon.
Reserved truck was not at the location, causing a two-hour delay
Customer was misled about a discount for a storage unit.
Business reply on Google
We are so sorry to read about your experience Shearita. It sounds like we did not do a very good job WOW!ing you with our Customer service. Please email your contact information to [email protected] and we will have someone from our team reach out to you.