Dakota's On The Cove

Business reply on Google

We’re truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. It’s clear we fell short of the standard we aim to provide, and for that we sincerely apologize. Your concerns about the cleanliness of the patio seating, the confusion on the bill, and the way the dessert was described are well-taken. The dirty seats should never have been overlooked, the overcharge on your bill was a mistake on our part, and we recognize that we should have been clearer that the cannoli was a cake (not a cheesecake) and that it was a specialty dessert item. We’ve already addressed these issues with our team to ensure they don’t happen again. We’re also sorry that the food and drinks didn’t meet your expectations, and that service, while friendly, was not as attentive as it should have been. We know how important it is, especially for a birthday celebration, to feel taken care of and to leave happy. Your feedback helps us improve, and we’d love the chance to make this right for you. If you’d be open, please reach out to us directly at [email protected] so we can continue the conversation. Thank you again for sharing your experience — we hope