DALLAS CARS OF TEXAS
🚗 Auto & Repair · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Sold a vehicle with multiple undisclosed safety issues
Business reply on Google
We assured you all our cars go through mechanical inspection. We did let you know that most 11 yr old cars will have cosmetic blemishes. We then offered money to fix the small blemishes. You then tried to extort way more money then it would cost to fix the blemishes. We offered to take the car back but that still wasn't good enough. You bought an 11yr old car for $6800 and i'm sorry it wasn't perfect.
Salesman rude and refused to answer questions about cars
Business reply on Google
You did ask our sales guy a simple question. He took the time to try and answer your question while he was at the hospital with his mother. He sent you the website that has over 50 pictures of the vehicle and all the information and more that you were asking for. You then insulted him and were very rude to him to the point where he had to block you on facebook. We take pride in giving excellent customer service to our customers. But we do not tolerate rude and inconsiderate people
Staff member laughed at customer's trade-in car
Business reply on Google
I apologize for your experience. Our receptionist has nothing to do with the trade in's so i'm not sure what happened. Please give us a call so we can see how we can help you. Thanks, Jason
Customer waited too long for service and a test drive.
Business reply on Google
We apologize for the experience. As soon as the car was pulled up with gas in it, you had already walked away. Glad you found something you liked.
Purchased car has a bad engine and requires frequent repairs
Dealer failed to pay off trade-in and register new vehicle
Business reply on Google
SIC Auto Club, We always strive to provide our customers with the best service possible and we’re sincerely sorry we did not leave you completely satisfied. We would like to make it up to you! Please contact us at your earliest convenience (972) 661-8640
Dealer failed to respond to a purchase inquiry in a timely manner
Business reply on Google
Al Moreno, We take all of our feedback very seriously. We are truly very sorry you did not have a better experience. Please give us a call if you would like to discuss this matter further.
Unwelcoming atmosphere and lack of greeting from staff
Business reply on Google
Jamie Jamie, Thank you for sharing your feedback. Please give us a call at your convenience so we can discuss your rating and experience further. We look forward to speaking with you. Communication is key to success.
Salesman harassed customer and threatened legal action after customer declined offer
Business reply on Google
I'm sorry we couldn't help you. We let you know that that rates on a 11yr old car were around 8%. After you cussed out our sales person with multiple uses of the F word, we demanded your stop with the harassment. You continued and we let you know we would seek legal action if you continued. We tried to help, we were upfront about the rate, we explained how to save money on rate. After your threats we filed a report with the Plano Police dept.
Car sold with undisclosed major wreck history and mechanical issues
Business reply on Google
I'm sorry you feel this way. We furnish a carfax on every vehicle we sell. Did you reach out to us about an alignment? Please call we'd like to discuss this
Business prefers cash payments, discussing finances before viewing car
Business reply on Google
pc vang, We always strive to provide our customers with the best service possible and we’re sincerely sorry we did not leave you completely satisfied. We would like to make it up to you! Please contact us at your earliest convenience (972) 661-8640
Customer was not allowed to test drive a car without pre-approval.
Business reply on Google
Robby Ramone, we are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.
Dealership staff was rude and unhelpful during car inquiry
Business reply on Google
That's odd. You must have the wrong dealer. We haven't had 2017 BMW in 6 months. Feel free to call management if you really feel like there was an issue.
Used car had no oil, check engine light, and rust
Business reply on Google
I'm sorry you feel this way. All our cars go though a used car inspection. They all have clear titles and we fully disclose every detail of the vehicle. Please call us. We'd like to address any other concerns you have
Car purchased online has a leaking head gasket
Business reply on Google
Christopher Anderson, we are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.
Business refused to refund a deposit for a car with undisclosed issues
Business reply on Google
I'm sorry you feel this way. I thought when we told you we would hold the car for 48hrs you understood that anything past that would not be refundable. Then when we extended the courtesy 4 extra days because you wanted a mechanic to check it out, we made it clear after he looked at it u had 24hrs to make a decision or your money wasn't refundable. In that time frame we passed on 8 other offers on that car trying to give ample amount of time to make a decision. Then u didn't make a decision for 3 more days. Waiting on u cost is business. According to your text you clearly understood your money was no longer refundable. I'm sorry you feel this way, but we gave you over a week before we enforced our policy that u agreed too. Good luck in the future
Sales manager was rude and hung up; car returned dirty and empty.
Business reply on Google
I'm sorry u feel that way. When u showed up at the dealership after paying $50 for uber, we allowed you to take the vehicle even though you didn't have all your down payment. We did that out of kindness so you didn't have to take another uber. Then we provided a loaner car while we had the tpms fixed. I'm sorry due to covid that sometimes parts take longer to be delivered. That was out of our control. You were hung up on because of the profanities you were screaming at our finance manager.
Car broke down two weeks after purchase, requiring a new engine.
Business installed incorrect tires for vehicle's weight, preventing flat repair
Business reply on Google
I apologize but I just checked our sales records for the last 3 years and I can't find your information anywhere. As for the tires, Scott our salesmanager was in the tire business for 25 years. All of our vehicles have to pass a state inspection before ever leaving the lot.. It would not pass if it had the incorrect tires on the vehicle. Are you sure you have the correct car lot?
Dealer failed to provide promised part and remove toll tag, causing collections
Business reply on Google
I'm sorry you left your toll tag on your car. Please call the office Monday and let's see if we can figure this out