Delancey Street Restaurant
🍽️ Restaurants · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Reservation system is disorganized and unreliable
Customer turned away from restaurant before closing time
Poor service; staff did not check on customers after meal
Business reply on Google
We really apologize for your experience. Thank you for letting us know so we can upgrade our training of the waiters! Also, we appreciate that you liked the food.
Brisket sandwich was full of fat and gristle, wet, and flavorless.
Slow service, forgotten orders, and bad pecan pie
Turned away due to unlisted dress code after traveling an hour.
Restaurant served rotten, undercooked, and flavorless food, posing health risks.
Gumbo ratio off, steak tasted weird, and sides were undercooked.
Poor service, slow food delivery, and unseasoned food.
Business reply on Google
We are all in training and appreciate the notes. Each of your comments have been used in our classes and hope we do better next time we see you.
Hard-boiled eggs served with Eggs Benedict; customer had to replace them.
Customer was overcharged by $30 on the bill
Server expressed annoyance when customer changed sauce choice.
Rude staff and awful microwaved food
Business reply on Google
We are so sorry you had a bad experience. I apolgize if our folks were rude in any way. You are right though, they only started a few days ago and are all in training (we are a training school for Delancey Street Foundation). I'll let everyone know that we need to be far more careful. We don't, however, own a microwave.
Restaurant refused to seat customers well before closing time.
Restaurant served vegetarian customer meat due to order mix-up
Business reply on Google
We are so sorry you had an unpleasant experince. We are training our waiters again after seeing this review. Hope you give us another chance.
Slow service, lukewarm, undercooked, overcooked, and under seasoned food
Restaurant refused service an hour before closing time
Customer charged full price for uneaten, odd-tasting chicken dish
Order was wrong and server was unprofessional.
Staff ignored customer; food was unseasoned and had too much sauce