Devon Self Storage
🧰 Other Services · Portland
total experiences
replied on google
Most reported issues
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Experiences
Inconvenient hours and early closures make storage access difficult
Business reply on Google
We apologize for falling short. Early closures and inconvenient hours are valid concerns. Please call us at (503) 273-9044 so we can help.
Inconvenient access hours and excessive locks for indoor storage unit.
Business reply on Google
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear about the aspects of your experience that went well. We also recognize there’s room for improvement and would love to hear more about how we can better serve you. Please feel free to reach out to us at 888-553-3866 or [email protected]. Your input helps us grow and improve!
Storage facility changed access hours, had break-ins, flooding, and unaddressed…
Business reply on Google
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at 888-553-3866 or [email protected] so we can better understand your experience and work towards a solution.
Flooding, rats, drug use, and unfair late fees at storage unit
Business reply on Google
We regret that your experience didn’t reflect the high standards we set for ourselves at Devon Self Storage. Your feedback is invaluable, and we’re committed to addressing your concerns to ensure a better experience for all our customers. Please reach out to us at 888-553-3866 or [email protected] so we can assist you further.
Business lied about deal and cut access hours significantly
Business reply on Google
Thank you for taking the time to leave a review. We’re sorry to hear about your concerns and would like the chance to address them directly. Please call us at 888-553-3866 or [email protected] so we can better understand your experience and work towards a solution.
Multiple storage units broken into and items stolen
Business reply on Google
We’re truly sorry to hear about your experience and regret that we didn’t meet your expectations. At Devon Self Storage, providing excellent customer service is a top priority, and your feedback helps us identify areas where we can improve. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please contact us at 888-553-3866 or [email protected].
Storage unit broken into twice, thousands in property stolen and damaged
Business reply on Google
We appreciate your 4-star review and are so glad you had a good experience with Devon Self Storage! Our team is always striving for excellence, and your feedback is important to us. If there’s anything we can do to make your experience even better, please let us know. Thank you for choosing us!
Storage unit broken into and all belongings stolen
Business reply on Google
Thank you for your gracious words! Providing exceptional customer service is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!
Customer was unable to access storage unit, causing additional rental fees.
Business reply on Google
We’re truly sorry to hear about your experience and regret that we didn’t meet your expectations. At Devon Self Storage, providing excellent customer service is a top priority, and your feedback helps us identify areas where we can improve. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please contact us at 888-553-3866 or [email protected].
Unprofessional service and insecure facility due to transients
Business reply on Google
We regret that your experience didn’t reflect the high standards we set for ourselves at Devon Self Storage. Your feedback is invaluable, and we’re committed to addressing your concerns to ensure a better experience for all our customers. Please reach out to us at 888-553-3866 or [email protected] so we can assist you further.
Storage unit provided had holes in walls and security camera was broken
Business reply on Google
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear about the aspects of your experience that went well. We also recognize there’s room for improvement and would love to hear more about how we can better serve you. Please feel free to reach out to us at 888-553-3866 or [email protected]. Your input helps us grow and improve!
Cannot access storage unit due to changed passcode and absent staff
Business reply on Google
We’re truly sorry to hear about your recent experience. Your satisfaction is very important to us, and we’re committed to addressing any issues you’ve faced. Please contact us at 888-553-3866 or [email protected] or visit your local facility so we can discuss your concerns and make things right.
Customer repeatedly denied access to storage unit during access hours
Business reply on Google
Thank you for bringing this issue to our attention, J. We pride ourselves on maintaining the highest quality standards for our customers, but it seems we didn't measure up. We hope you'll give us an opportunity to discuss this further with you and would appreciate it if you reached out to us at 1-888-553-3866 or [email protected].
Vehicle damaged and broken into twice at storage facility
Business reply on Google
Thank you for bringing this issue to our attention, Thomas. We pride ourselves on maintaining the highest quality standards for our customers, but it seems we didn't measure up. We hope you'll give us an opportunity to discuss this further with you and would appreciate it if you reached out to us at 1-888-553-3866 or [email protected].
New company changed access hours and threatens police for after-hours entry
Business reply on Google
Thank you for bringing this issue to our attention, Jesica. We pride ourselves on maintaining the highest quality standards for our customers, but it seems we didn't measure up. We hope you'll give us an opportunity to discuss this further with you and would appreciate it if you reached out to us at 1-888-553-3866 or [email protected].
Customer locked out of storage unit outside of office hours
Business reply on Google
Mike, thank you for sharing your experience with us. We're working to resolve the matter right away. If there's anything else we can help you with in the meantime, please contact us here 1-888-553-3866 or [email protected].
Employee brandished a red pistol multiple times during interaction
Business reply on Google
Zach, thank you for sharing your experience with us. We're working to resolve the matter right away. If there's anything else we can help you with in the meantime, please contact us here 1-888-553-3866 or [email protected].
Customer's belongings were stolen from their storage unit
Business reply on Google
We're sorry to hear this, Andy. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further. We can be reached at 888-STORAGE.
Storage units were broken into and items stolen
Business reply on Google
Hi Joe, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (503) 273-9044?
Broken gate, car and unit break-ins, people living in units