DISCOUNT CAR AUDIO
💻 Tech Services · Charlotte
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Business charged for unnecessary repairs and attempted to upsell unneeded products.
staff lacked technical knowledge to install customer provided car audio system
Technician damaged vehicle wiring and used abusive language toward the customer.
Business reply on Google
Actually we have talk to this guy between take a part of the whole rear deck of his 2016 Mercedes E400 and when I gave him the price hi refused to pay that much so next solution was connect the wires from the amp and that’s we did to his vehicle cuz hi doesn’t want to pay more money then what we charge and now his complaints for are job is done
Poor installation quality and aggressive, unprofessional staff behavior.
The business is accused of being dishonest regarding their services.
The business sells defective products and refuses to take responsibility.
Technician failed to repair radio and was disrespectful to customer
Business reply on Google
We apologize for any misunderstanding as it seems to be the case here. You paid us to do a diagnostic/fix as your radio was not coming on, we suggested we replace a wire that was causing the issue. You were trying to keep cost down as much as possible, so we suggested leaving existing wire there to lower labor time, thus lowering your price and you agreed. Then you came back with a whole different issue that was not related to the first one so it was a whole job altogether but we tried working with you. Since you were claiming that it was related to the first we asked for you to bring it and we would fix it for free if that was the case; nevertheless, the issue was solely in the amp and we did not touch it at all. Once again, we can rewire your system and ensure everything plays as it should, but you cannot expect to bargain with a shop and have them fix all your other problems for free, and retaliate with a bad review and an unauthorized picture, Feel at liberty of reaching out to us any time
The business lacks professionalism and prioritizes money over customer service.
Improper installation caused vehicle damage and remote starter failure.
Improper speaker installation caused a vehicle fire
Owner refused to provide assistance because equipment was purchased elsewhere.
Business reply on Google
We apologize if you feel this way, You came in plenty of times to get a quote for a new headhunt and when you chose to go to a different sop to save some money and then came back because your radio and install were giving you issues we told you to take it back to such shop to get your warranty validated. We are not liable for someone else's work or defective product, I am sorry if you felt we had an obligation to perform a free warranty checkup from product and labor that did not come from us, but that is not the case
business owner refuses to provide refunds or receipts