Dollar Car Rental
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Added extended protection without permission and tried to upsell a larger car
Business reply on Google
Hello, Dan. We sincerely apologize for the wait time you experienced at our Orlando International Airport Dollar Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Employee used deceptive sales tactics to force unwanted insurance purchase.
Business reply on Google
Hi, Tagore. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Hidden fees exceeding $114 charged after car rental payment
Business reply on Google
Hi, Elias. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car had mechanical issues and strong odor, causing safety concerns
Business reply on Google
Hi, Deborah. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car would not start, requiring an exchange and wasting time
Business reply on Google
Hi, Patti. We’re extremely sorry to read about your experience at our Orlando Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Pressured into buying insurance, adding $170 to prepaid rental
Business reply on Google
Hi, Autumn. We’re extremely sorry to read about your experience at our Orlando International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer forced to pay for upgrade despite reserved car being available
Business reply on Google
Hi, Charles. We’re extremely sorry to read about your experience at our Orlando Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Charged for refused liability insurance
Business reply on Google
Hi, Keith. We’re extremely sorry to read about your experience at our Orlando International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Customer was upsold an unnecessary daily toll charge
Business reply on Google
Hi, Jamie. We’re extremely sorry to read about your experience at our Orlando Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Car rental scam with forced upgrade and unauthorized toll charges
Business reply on Google
Hi, David. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged for unwanted insurance and wrong rate; rude staff
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Orlando International Airport Dollar Car Rental location Robles. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Employee forced insurance purchase and lied about state law
Business reply on Google
Hello. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando International Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rude staff, unclear pricing, and refusal to honor prepaid car rental
Business reply on Google
Hi, Nicola. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando International Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Charged for unwanted upgrade and hidden fees
Business reply on Google
Hi, Drew. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times due to understaffing at car rental.
Business reply on Google
Hello, Lisa. We sincerely apologize for the wait time you experienced at our Orlando Dollar Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Unexpected additional charge for car rental upon arrival
Business reply on Google
Hi, Debbie. We’re extremely sorry to read about your experience at our Orlando Airport Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Employee lied about mandatory insurance, resulting in overcharge.
Business reply on Google
Hi, Ruslan. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer was overcharged for fuel and tolls, and received an unsafe vehicle.
Business reply on Google
Hi, Yadira. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Reserved car unavailable; forced to pay more or wait hours
Business reply on Google
Hi, Sean. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unauthorized charges added to car rental bill
Business reply on Google
Hello, Carole. We sincerely apologize for the wait time you experienced at our Orlando International Airport Dollar Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.