DoubleTree by Hilton Boston Bayside
🏨 Hotels & Travel · Boston
total experiences
replied on google
Most reported issues
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Experiences
Slow breakfast service, old room, and paid Wi-Fi
Business reply on Google
Hello Alejandra, we're sorry to hear about the issues you had with your room and our staff. We strive to deliver exceptional service and a comfortable experience for our guests, and we're disappointed to learn that we missed the mark. We understand your concerns regarding the parking, and we will share your review with the management. Please reach out to us at https://help.hilton.com/s/contactsupport or call us at (617) 822-3600 so we can follow up with you. We hope to welcome you back for an improved stay in the future.
Hotel was old, dirty, and poorly maintained with broken room items.
Breakfast was not free and PS4 connection was not working
Business reply on Google
Hello Dwayne - Thank you for taking the time to leave us feedback. We understand you have concern regarding the breakfast inclusion and the connection of the videogame. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (617) 822-3600 so we can look into this further. We value your loyalty as a frequent Hilton Hotels guest, and we hope you give us another chance to welcome you back in the future.
Hotel lost and delayed return of customer's clothing, charged for shipping
Business reply on Google
Hello Li, we regret to hear about the challenges you faced during your stay at DoubleTree. We are currently investigating the service delay issues. For further discussion, please contact https://help.hilton.com/s/contactsupport or call (617) 822-3600. We appreciate your feedback and hope to offer you a better experience in the future.
Rude staff, discrimination, poor room, and allergy issue at hotel
Hotel room was freezing cold and shuttle left early.
Business reply on Google
Hi Lashay, we sincerely regret that your stay fell far below expectations. The issues you encountered are unacceptable, and this is not the level of quality or service we aim to provide. We encourage you to reach out to us at https://help.hilton.com/s/contactsupport and (617) 822-3600 to provide more details about your booking and discuss your experience further. We appreciate your input and hope you'll give us another opportunity to regain your trust.
Hotel charged extra day for late checkout and ignored complaint
Hotel cancelled reservation, then relisted at higher price
Business reply on Google
Hello DM, we're sorry to hear about the issues you faced with your reservation. We are currently looking into this matter to understand what happened with your booking through Trivago. We recommend contacting https://help.hilton.com/s/contactsupport and (617) 822-3600 so we can follow up with you. We appreciate your feedback and are committed to resolving this issue. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you to DoubleTree Boston Bayside in the future.
Rude staff and parking fee charged without liability for damage.
Manager refused refund for unmentioned fees and poor conditions
Receptionist staff were rude and room was not clean
Room was dirty, dusty, old, and refrigerator did not work.
Business reply on Google
Hi, we're sorry to hear about the inconveniences you encountered during your stay. We always aim to provide a comfortable and pleasant stay at a great value. Rest assured, we take your feedback seriously and are looking into the issues you raised. Please reach out to us at https://help.hilton.com/s/contactsupport or (617) 822-3600 so we can follow up with you. We hope to have the chance to welcome you back and provide you with the exceptional stay you've come to expect from our brand.
Customer attacked by turkeys, overcharged for parking and water, poor amenities
Unsanitary room conditions caused a swollen eye; staff was dismissive
Dirty, noisy room and poor breakfast quality.
Booked room with kitchen, received regular room; staff rude; shuttle driver yelled
Room was not properly cleaned with used items and dust present.
Business reply on Google
Hello Joey, we're sorry to hear about the cleanliness issues you encountered during your stay at DoubleTree. It's great to know you found the location convenient and appreciated the airport shuttle service. As a Hilton Diamond member, your feedback is invaluable, and we understand the frustration with the food and beverage credit policy. Please know that the issues you mentioned are being looked into. We encourage you to reach out to https://help.hilton.com/s/contactsupport and +16178223600 so we can discuss further. We hope to welcome you back for a better experience in the future.
Hotel shuttle service misrepresented, leading to missed flight and no refund
Business reply on Google
Hello Paul, we're sorry to hear about your experience with the shuttle service at DoubleTree Boston Bayside. We understand your concerns, and we'll share this with the management. Please reach out to https://help.hilton.com/s/contactsupport or call (617) 822-3600 so we can follow up with you. We hope to provide a better experience in the future.
Front desk staff was rude and unhelpful regarding a room service request.
Hidden fees, uncomfortable beds, poor service, and high prices
Business reply on Google
Hi Amber, we're sorry to hear about the issues you encountered with our amenities and service during your stay. We take your concerns seriously and are looking into the matters you mentioned. Please contact https://help.hilton.com/s/contactsupport and (617) 822-3600 to discuss your experience further. We appreciate your input and hope to have the opportunity to better serve you in the future.