Downtown Automotive
🚗 Auto & Repair · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Business quoted one price, then tried to charge a much higher price
Car left with brake fluid leak after service, due to recently installed parts
Technician scratched car; owner was defensive about documenting damage.
Business attempted to overcharge for unnecessary repairs and misdiagnosed issues.
Unprofessional phone staff made appointment scheduling difficult and downplayed…
Mechanic failed to disclose known alternator issue during inspection.
Charged for diagnostic not disclosed upfront and without report
Poor quality repair work and overcharging for parts
Business quoted unnecessary repairs at an inflated price.
Business recommended and charged for unnecessary repairs, ignoring warranty questions.
Owner yelled at employee for diagnostic-only drop-off
Business failed to perform requested brake service and staff was unprofessional.
Misdiagnosed car issue, leading to potential overcharge for unnecessary repairs
Car not repaired as promised; no communication from business
Improper diagnosis and unnecessary parts replacement for vehicle repair
Business reply on Google
Sometimes a partial repair does not last. We stand by a long term repairs. Hope it is a permanent fix for you. Take care.
Non-transparent pricing and lack of communication about repairs
Business reply on Google
We are not familiar with this repair, and there are not enough details for us to be helpful. If you could explain the car are you speaking of, and how can we possibly sort this out. Please call us at 206 270 8500. We can straighten any confusion that has occurred. We have had no knowledge of any customer's whose work we performed not being what we quoted nor anyone stating they were disturbed. Please call, email or text so we can figure this out. We would always hope a customer would speak up and let us know of any issues, so they can be resolved prior to completion and pick up of vehicle.
Engine blew after oil change due to no oil
Business reply on Google
This work was not done at our shop in Seattle. So sorry to hear your news.
Oil drain plug left loose after service
Car damaged while in business custody; business denies responsibility
Car broke down after service, then misdiagnosed and sold for junk.