Due' Cucina Italian Restaurant
🍽️ Restaurants · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Undercooked pasta was served.
Business reply on Google
Thank you for your feedback, and please accept our apologies for the inconvenience. Our kitchen prepares pasta al dente in the traditional Italian style. We know everyone has different preferences, so please let us know if you prefer a softer texture next time. We are always happy to customize your dish or remake it on the spot to ensure you have a great meal.
Restaurant refused service to walk-in customers due to app-based orders.
Business reply on Google
Hi Andu, this is Filippo. I am the co-founder. It really hurt to see how bad we let you down today. You have been a long standing customer and you definetively know that we value all of our customers. I am deeply sorry for the event today and I will follow up directly with the team. I would like to offer you credit to win back your trust. Please write directly to me at [email protected] sorry again
Customer received terrible pasta, worst they have ever had.
Business reply on Google
Hi Vega, Thank you for sharing your feedback. We're truly sorry to hear that your experience with our pasta fell so short of your expectations. This isn’t the standard we strive for at Due' Cucina. We always want our guests to leave happy. Whenever a dish isn't quite right, please let our team know during your visit so we can fix it for you then and there. We'd love the opportunity to make this up to you now. Please provide us your contact details at https://go.momos.com/E4wEp so that we can reach out to you personally. We'd love the opportunity to make this right.
Awful and overpriced pasta with bad service
Business reply on Google
Hi Kaely, Thank you for sharing your feedback with us. We're truly sorry to hear that your recent experience at Due' Cucina fell short of your expectations regarding our pasta and service. We always want you to love your meal. In the future, if a dish isn't exactly to your liking, please let our team know right away. We are always happy to remake it or offer a great alternative. We would love the opportunity to make this right and learn more about what happened. Please email us at [email protected] so we can reach out to you personally
Missing dish from to-go order and received dry food.
Business reply on Google
Hi Austin. Filippo here, sorry we messed up your evening by dropping the ball on your order. You are right corporate ( aka me, co-founder) will make it right. Can you please send me the details of your order to [email protected] ? Please send me the order number if you have it or the email you used to place our order. We will fully refund your order. Also to try to win you back and show you that we are better than what you experience tonight I would like to offer you a 30$ credit. I will follow up with this via email once you contact me. Thanks and sorry again
Ordered takeout, but the food was burned and mushy.
Business reply on Google
Hi Daniel, thank you for being honest with us. We are truly sorry that your meal was so disappointing. We want to make this right immediately. We will issue a full refund on your order. We appreciate you giving us the chance to fix this
Customer got food poisoning after eating pomodoro pasta and burrata salad
Business reply on Google
Thanks for letting us know. We are deeply sorry of the event.we take food safety very seriously as the excellent rate from the health department we constantly have since 8 years show. We would like to make it right and offer you a full refund of the order and a store credit. Please get in touch with [email protected] I also want to underline that one daily basis we sell around 120 "pomodoro" dishes and we had no other claim of food poisoning. Please in the email let me know when you visited us so that we can dig deeper. Sincerely, looking forward to hearing from you.
Restaurant refused to honor an advertised online promotion for Bolognese pasta.
Business reply on Google
Hi Alec, Thanks for your feedback. Clearly something went wrong with our team member today. The promotion is still active and going strong, I am really sorry that you were provided with the wrong information. Please let me know the email you used to sign up and I will upload and additional 30$ credit to make up for today bad experience. It was a simple mistake, no dirty tactics. It is not in our DNA. [email protected]
Small portions, dry bolognese, and stale bread in takeaway order.
Business reply on Google
Hey Britt, Sorry to hear that you didn't find your takeout order satisfactory. We strive to only deliver quality here at Due Cucina, if there is anything I can do to repair your feelings such as store credit for a future order or a refund for the bread please let us know. Thanks
Food was cold, pasta hard, poor service, and expected a tip.
Business reply on Google
Hey Ar Ra, Sorry you didn't enjoy your meal we only aim to satisfy our customers with our fresh made pasta. Tipping is completely optional and don't want you to feel obligated as well as we are a fast casual restaurant hence the getting your own water and bussing your own table, this is how we keep up our affordable prices.
Restaurant refused entry to dine-in customer before closing time.
Business reply on Google
Hi Iryna, Thank you for sharing your experience with us. We’re sincerely sorry to hear you felt unwelcome during your visit to Dué Cucina, and we apologize for any misunderstanding. As this is a public review, we’d like to clarify for all readers: You visited around 9:15 PM, when we typically cut off dine-in orders, though we continue accepting to-go orders until 9:30 PM. Our team members thoughtfully explained this policy to you, but it seems you were dissatisfied with the explanation, leading to your departure. We regret this experience and value your feedback. We’d welcome the opportunity to make this right. Please contact us at [email protected] to discuss further. Best regards, Due Cucina
Husband's Bolognese was undercooked and tough to chew.
Business reply on Google
Hi Wanderlust, Thank you for sharing your experience at Due' Cucina. We appreciate your feedback and are sorry to hear that your visit did not meet your expectations. We understand that the setup felt more like a fast food joint than a sit-down restaurant, and we will take your comments into consideration as we strive to create a more inviting atmosphere. We also regret to hear that the food, particularly the Bolognese ragu and the pasta dish, did not meet the standards we aim for. Your insights are valuable to us, and we will discuss these issues with our kitchen team to ensure improvements are made. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future. Best regards, The Due' Cucina Team
Pasta dish served with ingredients at different temperatures
Business reply on Google
Hi Abhivineet, Thank you for sharing your experience with us. We’re truly sorry to hear that your pasta dish did not meet your expectations. What you describe falls below our standards and we clearly made a mistake here. We‘re always more than happy to remake a dish if there is anything wrong. We appreciate your honesty and will look into this issue to ensure a better experience in the future. We would like to make this right by offering a refund on your pasta, please reach out to us at [email protected] with details about your order and we will get that process started promptly. We hope you consider giving us another chance. Hoping to hear from you soon!
Dead fly found in pomodoro takeout order
Business reply on Google
Hi Joyce, My name is Filippo, I am the business owner and head chef. We are sincerely sorry about what happened. We take food safety very seriously and we are proud of our Excellent rating from the health department. I saw the picture and I still can't figure out how that could happen as there are not flies around this time of the year. With that being said, please reply back to us with the last 4 digits of the credit card you used to pay for this order we would like give you a refund. On top of that, if you have an account with our loyalty program we would like to add $30 credit to that account as well. Once again we apologize for this and want to make sure this will never happen again! Sincerely
Undercooked and flavorless pasta
Business reply on Google
Hello Umar, Thank you for your feedback, and we're sorry to hear you were disappointed. Our pasta is prepared al dente, which means it’s firm yet tender, but we understand it may not have met expectations. We’re always happy to adjust the cooking time upon request or remake a dish if something doesn't feel right. We've gone ahead and processed a refund for the dishes that did not meet satisfaction. Your comments about flavor are noted, and we’ll work to improve that. We appreciate your input and hope to serve you better in the future!
Customer had to pick up food from kitchen, received warm drinks, and rude staff.
Business reply on Google
Hi Mac, Thank you for your feedback. We’re sorry to hear your experience was disappointing. We’d like to clarify that tipping is not mandatory; it’s entirely optional and based on your satisfaction. We opt for a counter service model to maintain high-quality ingredients and keep prices affordable. Our food features premium ingredients, and this approach compared to traditional full service helps us make this possible for our customers without compromising on quality. If the food was not up to your standards or if there were any issues, please let us know so we can address them promptly such as remaking a dish or any other assistance our team can provide. We'd like to offer you a refund on your order for this experience, which is far below our standards that we strive for. Please contact us, our email is [email protected] If you'd like to provide us with details on your order we're more then happy to get this process started. We appreciate your input and hope you’ll consider giving us another chance. Hoping to hear from you soon!
Lasagna portion was small and did not match the menu picture
Business reply on Google
Hi Kayla, We're truly sorry to hear about your disappointing experience with our lasagna. This falls short of the high standards we aim to deliver. Please accept our sincerest apologies for the inconvenience. We would like to make this right to you. Kindly reach out to us at [email protected] so we can address your concerns, ensure you have a better experience next time and assist if needed to make sure you are refunded on the Postmates order. Thank you for bringing this to our attention. We hope to hear from you soon.
Bolognese sauce was watery with very little meat.
Business reply on Google
Hi Leigha, Thank you for taking the time to share your feedback with us. We understand that you found the bolognese sauce to be less than what you expected. Our approach to Italian cuisine is authentic and traditional, often resulting in a different style, particularly with sauce portions, compared to American-Italian restaurants. We aim to provide a genuine Italian experience, focusing on the quality and flavor of our ingredients. However, we realize that this might differ from what some of our guests are accustomed to. Your input is very important to us as it helps us understand our customers' expectations better. We would like to offer you a refund for your recent experience. Could you please send us your order ID and the last 4 digits of the credit card used for this order to [email protected]? We will process this for you promptly. Your satisfaction is very important to us, and we hope to have the opportunity to serve you again in the future. Best regards, Due Cap Hill Team.
Terrible pasta: super salty with bad flavor and texture.
Business reply on Google
Hi Eugene sorry you feel in this way. The cacio& pepe is indeed on the salty side, but the bolognese and Aglio&Olio should not be so. Would you mind letting us know what was wrong with the flavor of the pasta? which pasta did you order? Please write me an email [email protected] your feedback is extremely valuable. As you did not like the food I would like to refund your order, so if you get in touch with me I can proceed with finding your order and issue the refund. Thanks again
Restaurant had fruit flies and was not what customer expected
Business reply on Google
Hi Arielle, we are very sorry to hear that your experience was less than excellent. We would like to offer you a refund for your meal. If you are able to provide your order number or the last 4 digits of the card used, that would be great. Reach out to me at [email protected]. Best regards, Dué Cucina Italiana