Dyson Service Center Austin
💻 Tech Services · Austin
Not good. I wouldn’t recommend it.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to reassemble a vacuum at the repair center.
Business reply on Google
Dear Marc Richardson, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience at our Dyson Service Center in Austin. It’s disappointing to learn that we did not meet your expectations, and I apologize for any inconvenience this may have caused. We strive to provide excellent service and technical support for all Dyson products, and it seems we fell short in your case. Your feedback is invaluable, and I assure you that we are looking into this matter to prevent similar situations in the future. If you have any further details or would like to discuss this matter further, please feel free to reach out to us directly at [email protected]. We appreciate your input and hope to have the opportunity to serve you better in the future. Thank you again for your feedback. Sincerely, Store Manager Dyson Service Center Austin
Technician failed to repair vacuum and staff refused warranty replacement parts.
The store is unkempt and the staff are rude.
Dyson product quality and staff professionalism require improvement.
Customer service representative was rude and disconnected the phone call.
The vacuum canister is difficult to empty and traps dust.
customer unable to reach business via phone
Service center incorrectly claims vacuum is repaired and ready for pickup
Staff expressed indifference toward customer concerns due to limited staffing.
Business reply on Google
We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] and we are happy to provide you with support.
Employee refused to provide name and gave inconsistent information.
Business reply on Google
Hi John, that's not the experience we want you to have. Thank you for your review. If you'd like to discuss this more, we will truly value to opportunity to assist you. Please feel free to email [email protected] and we are happy to provide you with support.
customer has not received a refund after forty-five days
Business reply on Google
Hi Lavan , that's not the experience we want you to have. Thank you for your review. If you'd like to discuss this more, please DM Dyson on a major social media channel so we can look into this for you.
business is unresponsive and appears to be permanently closed
Business reply on Google
Hi Sal, that's not the experience we want you to have. Thank you for your review. If you'd like to discuss this more, please DM Dyson on a major social media channel so we can look into this for you.
The service center was closed during posted operating hours.
Business reply on Google
Hi, Roberto. I'm very sorry that the service center was closed upon your arrival. I'd like to look into this for you. Please reach out via [email protected] so we can better assist you.
Customer has been waiting over a month for a return.
Business reply on Google
Hi Leonard! We are very concerned to hear about your experience with our service team and your machine. We would value the chance to learn more and see how we can assist. Please feel free to email [email protected] and we are happy to provide you with support.
Excessive wait times and poor service at the repair center.
Excessive wait times and loud music in the service center.
Long wait times due to insufficient staffing at the service center.
Inaccurate business hours and lack of staff availability.
The service center failed to communicate and lost track of equipment.