Elmhurst Hotel
🏨 Hotels & Travel · Jackson Heights
total experiences
replied on google
Most reported issues
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Experiences
Unprofessional and rude hotel staff at check-in
Business reply on Google
Dear Guest, we sincerely apologize for your experience during check-in. We understand your frustration and will address this with our team. Your feedback is important to us, and we are committed to providing courteous and professional service.
Dirty room, broken door, and unprovided amenity
Hotel lied about early check-in, charged extra fee, and denied refund
Business reply on Google
We are sorry you had a bad experience with a misunderstanding. We always tell our guests they are welcome to check-in early if room is available, but for an xtra fee. Amount of fee depends how early you arrive. And if there are no rooms available, you can always drop your bags at no fee and return at regular check-in time ( 3:00 pm )
Staff refused stay for daughter after previous successful stay
Front desk staff was rude and unhelpful during check-in and extension request
Business reply on Google
Greetings, I do apologize for the poor hospitality you experienced during your recent stay at Elmhurst Hotel , and I'm truly sorry for the inconvenience it may have caused. I will definitely speak to the front desk personnel about this matter.
Hotel room had bedbugs; staff refused refund.
Business reply on Google
Greetings, I'm sorry you had a bad experience with your stay. You should have informed us as soon as you noticed anything, we would have taken care of the problem immediately. You were staying with us for a couple of days, and if you tell us of any problems upon checking out , its not much that we can do. The room was inspected immediately by staff, and then by professional exterminators, and they did not find a single bug in room. No other rooms have this type of complaint either. Keeping our rooms clean is one of our most important priorities.
Hotel smells of smoke; minors allowed
Bathroom dirty with hair, no top sheet on bed
Car vandalized, double charged, rude staff, and unsafe conditions
Hotel and rooms smell unclean; elevator not working properly.
Hotel room had a strong cigarette smell in the lobby.
Filthy room conditions and unsafe environment due to drug activity
Hotel staff harassed guest and was accused of racism
Room lacked towels and TV remote was broken.
Filthy hotel room with urine in toilet and dirty surfaces.
Staff not very polite; breakfast lacked variety
Hotel did not accept card payment, shower did not work, AC was noisy
Hotel room was dirty and housekeeping was infrequent.
Uncomfortable stay due to poor service
Hotel room had bed bugs