Embassy Suites by Hilton Tampa USF Near Busch Gardens
🏨 Hotels & Travel · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Toilet overflowed with sewage, no compensation offered after the incident.
Credit card compromised after use at hotel bar resulting in $700 fraudulent charges
Business reply on Google
Dear Rebecca Stacey, Thank you for sharing your concerns. We take allegations involving the security of our guests' payment information extremely seriously. After receiving your report, our Accounting Controller personally contacted you to discuss the matter and conducted an internal review. Based on our investigation, we found no evidence of wrongdoing by any member of our team. Our employees who handled your transactions are long-tenured, trusted associates, and there was nothing to indicate that your card information was compromised at our hotel. We understand how upsetting unauthorized charges can be, and we recommended that you work with your financial institution and, if you believe a crime has occurred, file a police report so the matter can be fully investigated through the appropriate channels. We appreciate you taking the time to speak with us and allowing us the opportunity to investigate your concerns. We wish you the best as your bank completes its fraud investigation. Sincerely, William Giraldez General Manager
Hotel gave away reserved room and provided an unsuitable alternative.
Business reply on Google
Dear Jessie, Thank you for taking the time to share your experience with us. I am deeply sorry for the disappointment caused by the room type that was assigned to you and that you found our associate insincere. Our aim is to ensure that every guest has a comfortable stay, and it is clear that we fell short on this occasion. Your honest feedback is valuable to us, and we will use it to make improvements. We hope that you will consider staying with us again in the future. Sincerely, William Giraldez General Manager
Hotel room and common areas were dirty and poorly maintained
Business reply on Google
Dear Stacy, I appreciate your feedback regarding the cleanliness of your room. A clean and comfortable environment is essential for a pleasant stay, and I’m genuinely sorry that our housekeeping team did not meet the high standards we strive for during your visit. This is certainly not the experience we want our guests to have, and I understand how disappointing this must have been for you. Your comments are invaluable to us, and we will use them to ensure that this situation does not happen again. I hope you will consider visiting us again, as I am confident we can provide you with the excellent experience you deserve. Sincerely, William Giraldez General Manager
Hotel had significant cleanliness issues and needed renovation.
Business reply on Google
Dear Jen Cambi, Thank you for bringing these issues to our attention. I was genuinely disheartened to read your review. Please accept our sincerest apologies for the difficulties you encountered. What you experienced is not typical, and we have reviewed your comments as part of our commitment to making improvements. Thank you again for your feedback, and we hope you will reconsider visiting us again. We would appreciate the opportunity to serve you better in the future. Sincerely, William Giraldez General Manager
Filthy hotel rooms with bugs, stains, and poor staff conduct.
Hotel charged for an extra night after forcing early checkout
Business reply on Google
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. We value every guest, and especially our loyal Hilton Honors members. Our goal is to provide reliable and friendly experience service that makes a difference in your stay, and we sincerely appreciate your feedback. We will consider your comments as we continually work to improve. We hope to welcome you back soon.
Hotel room was run down with non-working toilet and no towels
Business reply on Google
Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. We value every guest, and especially our loyal Hilton Honors members. Our goal is to provide reliable and friendly experience service that makes a difference in your stay, and we sincerely appreciate your feedback. We will consider your comments as we continually work to improve. We hope to welcome you back soon.
Unresponsive service, dirty room, broken lights, cold showers, and loud parties.
Business reply on Google
Dear Robert Whitaker, I truly apologize for your experience during your stay. Your feedback is invaluable to us, and I assure you that we read and respond to every comment personally. It’s disappointing to hear that we didn't provide you with the restful night you needed before your journey home. We genuinely appreciate you taking the time to share your thoughts. We hope you might consider visiting us again, as we would love the chance to show you how much we care about your comfort and satisfaction. Sincerely, William Giraldez General Manager
Worn mattress, clogged tub drain, and dusty vent in room
Business reply on Google
Dear David Demers, Thank you so much for your review. I'm genuinely sorry to hear that your experience didn't meet your expectations, and I truly apologize for any shortcomings on our part. Your feedback means a lot to us and is invaluable in helping us enhance our services for future guests. I appreciate you taking the time to share your thoughts, and I hope we can do better in the future. Sincerely, William Giraldez General Manager
Unannounced parking fee added to hotel bill
Business reply on Google
Dear Jerry Cook, I truly apologize for the disappointment you experienced with the parking during your stay. In Tampa, as in many large cities, parking can be quite challenging and often comes with fees to help maintain the facilities. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, William Giraldez General Manager
Hotel undercharged then added charges; AC, shower, microwave, and fridge were faulty.
Business reply on Google
Dear Angel Espada, I am sorry we didn't provide the level of comfort you are accustomed to from a Hilton hotel during this stay. Thank you for your feedback, and please know that we are working to get our team running at a high level. We are at your service if you would like to discuss this further. We hope you will return for an improved experience on a future trip. Sincerely, William Giraldez General Manager
AC not working, room dirty, and no accommodations provided
Business reply on Google
Dear J T, We truly value your comfort, and I’m genuinely sorry to hear about the challenges you faced with temperature control during your stay. I also regret that we did not provide you with a fan as you needed. Your willingness to share your honest feedback means a lot to us, and we take it seriously as we work towards improving our services. We sincerely hope you might consider visiting us again, as we would appreciate the opportunity to show you how much we care about you and your experience. Sincerely, William Giraldez General Manager
Housekeeping used a dirty pillowcase, flipped to hide stains
Business reply on Google
Dear Patrick Le, We sincerely regret your experience. Providing top-notch accommodations and attention to detail are key priorities for our entire team, so I am very sorry we let you down in these areas. We value you as our guest and hope to have another opportunity to provide you with a stay that aligns with our high expectations from start to finish. Sincerely, William Giraldez General Manager
Moldy smell, leaking fridge, and poor housekeeping service
Business reply on Google
Dear Julie Barese, Thank you for choosing to stay with us and for sharing your thoughts in your review. Your feedback truly matters to us, and we genuinely appreciate your honesty. We’re sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing that can be. Your insights about possible updates will guide us as we work to improve our services. We truly value your support, and we hope to have the chance to welcome you back for a much better experience in the future. Sincerely, William Giraldez General Manager
Room was cramped, musty, with dated furniture and disappointing breakfast.
Business reply on Google
Dear Stephanie M, I'm sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, William Giraldez General Manager
Front desk unresponsive and TV in room not working.
Business reply on Google
Dear Regina Swann, I truly apologize that our service and accommodations did not meet your expectations. Your satisfaction is incredibly important to us, and I sincerely regret that we fell short during your stay. We genuinely appreciate your feedback, as it helps us grow and enhance our offerings for future guests. Thank you for taking the time to share your thoughts with us; it means a lot. Sincerely, William Giraldez General Manager
Hotel room had no hot water for multiple days and other maintenance issues.
No AC, bed bugs, and ants in room; no resolution from staff
Business reply on Google
Dear Lauryn Feliciano, I'm very sorry that you did not find us to be a good value and that you experienced issues with temperature control. We take pest issues very seriously and take extensive measures to ensure that our rooms are free from any pests. Our staff conducts thorough inspections during room cleaning, and we also hire a third-party vendor for pert control. We hope this has restored your faith in us. We value your business and regret that you did not enjoy your stay. Sincerely, Leslie Ciccarello Assistant General Manager
Conference rooms are cold and lobby bathrooms are dirty and unstocked
Business reply on Google
Dear Ashley Nicole, Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, William Giraldez General Manager