Emerald City Motorsports
🚗 Auto & Repair · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Dealership sold a water-damaged truck and refused return
Dealership ignored customer for three weeks regarding car purchase
Business reply on Google
Thank you for the constructive criticism. I have worked in this industry for over 30 years, and I feel this review highlights a common paradox in retail. While we've found that most customers dislike being bombarded with phone calls, leading to negative reviews when we call too much, in this case, we're receiving criticism for not calling enough. Similarly, vehicle reconditioning presents a challenge: rushing the process risks overlooking important safety issues, while taking too long can also lead to dissatisfaction. While we strive to be efficient and provide good customer service, which we often receive positive feedback for, this review doesn't seem to reflect that common sentiment.
Dealership sold car with uninspected brakes and rotors
Car purchased in December 2024 needed $5,500 in repairs by June 2025.
Business reply on Google
We’re disappointed by your review, particularly because it misrepresents the facts and unfairly portrays our team. When you purchased your 2013 BMW X5 in December 2024, the vehicle had brand new front brakes and rear brakes with about 50% life remaining, a fact documented at the time of sale. Months later, after taking the vehicle to an independent shop, you were advised to replace the brakes. We offered to inspect them ourselves and cover the cost if needed, but you refused that offer. During your recent visit to the dealership, your behavior toward our staff was aggressive and inappropriate. While we understand you may be going through personal challenges, that does not justify the way our employees were treated. Our team remains committed to professionalism and respect, and we expect the same from our customers. We stand by the quality of the vehicle sold and the integrity of our staff. If you’d like to resolve this productively, we’re still open to communication, but only in a respectful and honest manner.
Car sold with undisclosed issues, business refused to fix it
Business reply on Google
We’re sorry to hear about your experience and understand how frustrating unexpected car issues can be, especially after investing so much into repairs. It looks like you purchased your 2004 VW Beetle from us nearly three years ago. It is unfortunate that you did not reach out to see if we could help. We regret that this situation didn’t meet your expectations and hope the vehicle is now running well. please call us if we can help moving forward.
Car sold with multiple serious defects and dealership refuses to repair.
Owner avoiding customer, possibly for legal reasons
Dealer sold a car with undisclosed mechanical issues
Business reply on Google
There are local dealers with similar names, and I believe you have mistaken our dealership with them. There are no customers that share your name or situation in our database. Although we do not claim our cars are perfect, we do have them inspected and stand by the service department. If you have any questions, please call the store at 206-682-2489 and ask for Brian.
Dealership sold unroadworthy vehicle, refused repairs, and used bait-and-switch tactics
Business reply on Google
We apologize for your experience but we are very trained on disclosing anything about our vehicle. We make sure our customers test drive our vehicles and make an offer based on the condition. We offer our customer to take it to their own mechanic or schedule a time with any mechanic shop before the purchase is complete .If numbers are agreed then we have a deal. If for some resaon the engine light is on we alow the customer to use our scanner. We dont shot off engine light off. Again sorry for your experiance.
Customer bought a lemon car and was misled about its condition.
Business reply on Google
I am sorry you had such a bad experience with the vehicle over the past three years. Although it might have been a good car at first, Hyundai's can have mixed results with quality when it reaches over 100k miles. Most of what you have mentioned is considered maintenance, so unfortunately the warranty will not cover that. It does look like the warranty paid out a lof of money to get your car back on the road. I would like the opportunity to speak with you about it, please call the store at 206-682-2489
Dealership failed to fix car light as promised after purchase.
Business reply on Google
I am so sorry for the misunderstanding. Please call the store so we can make this right. 206-682-2489
Business failed to complete promised repairs on two vehicles.
Sold unsafe truck with undisclosed major mechanical issues and wrong tires
Car sold as fault-free had multiple serious issues and tampered ECU.
Dealership failed to honor negotiations; customer seeks repurchase or repair
Business reply on Google
Hi Yvonne, I'm so sorry that your experience wasn't up to your expectations. I am under the understanding that you have been in communication with us via email and made an appointment to have the agreed upon things fixed at tmr's appointment. I am so sorry if we aren't able to repair everything on a used vehicle, even though it did pass the safety inspection that is performed when we send it to the local shop that does our oil changes on every one of our cars. I hope you will still be committed to your appointment and agreement at tmr's appointment and that we are able to at least give you some satisfaction in that way. Cheers!
Purchased vehicle had $6k in deferred maintenance and dealer ignored complaints
Dealership sold car with undisclosed issues and refused to honor warranty
Business reply on Google
I’m sorry you feel that way. We try to do the best we can for everyone.
Purchased a faulty car requiring $3,000+ in repairs shortly after sale.
Purchased car had undisclosed mechanical issues and dealer did not respond
Car purchased cash has multiple major mechanical problems; owner refuses contact