Enterprise Rent-A-Car
🚙 Rental Cars
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Enterprise refused refund for fuel service option despite returning car full.
Business reply on Google
Thank you for your feedback, Kara. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rented a faulty car with a constant beeping sound.
Business reply on Google
Hi gene, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
Received a high-mileage, poorly maintained premium SUV with bald, mismatched tires
Business reply on Google
Thank you for your review, Haris. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Unfriendly staff and poor explanation of deposit policies
Business reply on Google
Thank you for your review, Colee. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Customer's headphones were lost after being left in a rental car
Business reply on Google
Thank you for your review, Stephanie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Booked car was unavailable, reservation not transferred, wasted time and money
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Michelle. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Customer waited two hours only to be told no car was available.
Business reply on Google
We're listening and would like to know more, Jennifer. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lynette
Staff were disrespectful and unhelpful during a system outage
Business reply on Google
Hi Sean, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Vehicle unavailable, tire blowout, and no roadside assistance provided
Business reply on Google
Hi Grant, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Reservation not honored due to no cars available
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Kambri. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Enterprise filed a fraudulent damage claim with no documentation.
Business reply on Google
Hi Lindsay, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Marisa
Improper parking charges issued to credit card after rental
Business reply on Google
Thank you for your feedback, Cristian. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
MCO staff refused to help with reservation error, causing extra travel cost.
Business reply on Google
Thank you for your review, Matthew. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Unhelpful staff provided wrong car size and no operating instructions.
Business reply on Google
Thank you for your review, Mary. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Enterprise left customer carless and stranded, billed for undelivered services.
Business reply on Google
Hi Sean, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Rental car had a broken gas lid, limiting use and causing inconvenience
Business reply on Google
Thank you for your review, Joe. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Chris M
Reserved car unavailable, forced to pay twice at different location
Business reply on Google
Hi Eliseo, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Customer experienced rude staff and difficulty checking in at car rental.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car broke down, replacement refused due to overbooking
Business reply on Google
Hi Brittney, we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thank you. - Michelle
Car broke down, stranding customer; overcharged compared to competitors
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim