Enterprise Rent-A-Car - Denver International Airport (DEN)
🚙 Rental Cars · Denver
total experiences
replied on google
Most reported issues
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Experiences
Unsafe vehicle provided, manager refused exchange and was disrespectful
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Enterprise did not honor online reservation, stranding family at airport
Business reply on Google
Thank you for your review, Steve. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Customer charged for gas due to an unfilled tank at pickup.
Business reply on Google
Hi Topy, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lisa
Charged for extra day and fuel despite early return and full tank.
Business reply on Google
We would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lisa
Customer overcharged for rental car and cannot get itemized invoice.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Car was dirty inside and out, smelled of smoke, and had unbalanced tires.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Rental agreement voided due to staff error, preventing points accumulation
Business reply on Google
Thanks for your positive review! We hope to see you again soon.-Christopher
Rented SUV had multiple defects and missing equipment
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Enterprise billed for pre-existing car damage and provided no support.
Business reply on Google
Thank you for your review, Jose. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Long wait times and repetitive information requests for established customer.
Business reply on Google
We certainly understand the inconvenience that this may cause, Supersonicf111f. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Customer received a faulty car and was unable to swap it.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car broke down, charged for services not rendered and roadside assistance
Business reply on Google
Hi Dave, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
False charges for mechanical defects that could have caused injury
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental van was unsafe and falling apart; no replacement or compensation provided
Business reply on Google
Hi Donna. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Customer received partial refund after multiple car issues and poor service
Business reply on Google
Thank you for your review, Lexi. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Unexpected charges doubled the rental car bill
Business reply on Google
Hi E, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Undisclosed deposit led to extra charges and poor staff interaction.
Business reply on Google
Thank you for your review, Chris. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Enterprise failed to reimburse customer for out-of-pocket tire replacement.
Business reply on Google
Hello Arvind, we would be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -Michael
Forced to drive on unsafe tires; delayed reimbursement for repair.
Reserved car unavailable, transferred, then still unavailable