EōS Fitness
🏋️ Fitness & Gyms · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Gym charges upfront annual fee and prevents membership cancellation
Staff member was rude and unhelpful regarding pass activation
Customer felt misunderstood and ripped off by staff
Business did not honor 7-day trial pass due to not signing up immediately
Trainer was unresponsive, unprofessional, and created an unsafe workout plan
Business reply on Google
Hello, thank you for taking the time to share your feedback. I am sorry to hear your experience was not up to our standards. Please take this opportunity to connect with us so we can discuss further on a solution. We truly love our members and want to ensure you have a better experience moving forward. Thank you, [email protected]
Gym continued billing after membership cancellation was confirmed.
Business reply on Google
Hello, thank you for taking the time to share your feedback. I am sorry to hear your experience was not up to our standards. Please take this opportunity to connect with us so we can discuss further on a solution. We truly love our members and want to ensure you have a better experience moving forward. Thank you, [email protected]
Gym pressured customer into unwanted training, then refused cancellation
Business reply on Google
Hello, thank you for taking the time to share your feedback. I am sorry to hear your experience was not up to our standards. Please take this opportunity to connect with us so we can discuss further on a solution. We truly love our members and want to ensure you have a better experience moving forward. Thank you, [email protected]
Gym charged wrong membership fee and refused cancellation.
Business reply on Google
Hi Autumn, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. Regards, [email protected]
Gym is overcrowded and equipment is not wiped down
Business reply on Google
Hello, we love seeing feedback and ways to improve. We’re eager to learn more about your experience. Would you mind sharing more with me? My contact info is below. Thanks again! [email protected]
Trainer shamed postpartum customer and management ignored complaint
Business reply on Google
Hello Cole, Thank you so much for your review! We would love to learn more about how we can improve! Please feel free to reach out to me directly. Regards, [email protected]
Management staff is rude and refuses to enforce gym rules
Business reply on Google
Hello Zachary, thank you for taking the time to provide this feedback. We’d appreciate learning more about your recent experience so we can make things better and find a solution for you. My contact information is below, please reach out so we can connect and make things right. In Health, [email protected]
Customer billed for unused personal training sessions due to staff errors
Business reply on Google
Hi Sheyenne, Thank you so much for your review and feedback! That is certainly not the standard we strive to achieve. We look to make our sign up and cancellation process seamless for everyone and I apologize you did not have a good experience. Please reach out to me directly as I am sure we can rectify your concerns for you. Regards, [email protected]
Customer still being charged for canceled gym membership and training fees.
Business reply on Google
Hello Nadia, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would love the opportunity to make things right. Please reach out to us directly so we can address your concerns and work toward improving your experience. Your satisfaction is very important to us, and we value you as part of our fitness community. Thank you, [email protected]
Customer feels unsafe due to car break-ins in the parking lot
Business reply on Google
Hello Melissa, Thank you for sharing your feedback. We love hearing from our members so we know how to improve and get better to ensure a great experience. Thank you for your time. [email protected]