Estiatorio Plaka
🍽️ Restaurants · Baltimore
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Restaurant consistently delivers food an hour late.
Business reply on Google
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it is to wait much longer than expected for your meal. We prepare every order as quickly as possible, but when orders are placed through third-party delivery services, the delivery timing depends on driver availability and pickup logistics, which are unfortunately outside of our control once the order leaves our restaurant. We know that doesn't make the delay any less disappointing, and we sincerely apologize for the experience. We take every comment seriously and are continually working with our delivery partners to improve service. We hope you'll consider giving us another opportunity, whether by dining with us or ordering directly for pickup, so we can provide the experience we're known for.
Overcooked octopus and long wait for one dish
Business reply on Google
Thank you for sharing your review. We strive for exceptional food and customer service. If you would like to discuss your visit further, please contact us at [email protected].
Meals were undercooked, overcooked, cold, and lacked flavor
Business reply on Google
Thank you for sharing your review. We strive for exceptional food and customer service. If you would like to discuss your visit further, please contact us at [email protected].
Greek restaurant does not serve traditional Greek food for dine-in.
Business reply on Google
Athan, thank you for your honest feedback — we truly appreciate you taking the time to share it. We completely understand your expectations, especially coming from a Greek background, and we’re sorry that our menu at the time did not reflect some of the traditional items you were looking for. We did want to share that we’ve since added selections like souvlaki and gyro options to our dinner menu, as we continue to evolve and listen to our guests. We’re glad you enjoyed the service and atmosphere, and we hope you’ll consider giving us another try — we’d love to welcome you back.
Bartender was rude and unhelpful when asked a question.
Rib chops were all fat, fries oily, and staff unfriendly.
Staff displayed rude attitude and unprofessional behavior during birthday celebration
Staff refused happy hour pricing and delayed service
Long wait and most menu items sold out upon ordering
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment you felt on such an important night. We understand how frustrating it must have been to wait well past your reservation time, only to find that many of the dishes you were hoping for were unavailable. We strive to provide an exceptional dining experience, especially on busy nights like Valentine’s Day, and clearly, we fell short in both managing the reservations and maintaining sufficient stock for our menu. Your feedback is invaluable, and we will be addressing these issues with our team to ensure this doesn’t happen again. We truly regret that we lost the opportunity to serve you, and we understand your decision not to return. We hope you'll reconsider in the future, and we are committed to providing a much better experience moving forward. We’d love the opportunity to make it up to you. Ask For Philip our GM.
Long wait for food and inattentive waitress
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the long wait time and the service you experienced on such a special night. Valentine’s Day is one of our busiest evenings, but that’s no excuse for delays or inattentive service. We strive to provide excellent hospitality, and it’s disappointing to hear that we missed the mark during your visit. Your comments will be shared with our team to ensure we improve our service, even on high-demand nights. We truly appreciate your patience and would love the chance to provide you with the dining experience you deserve. If you're open to it, please reach out to us directly—we’d love the opportunity to welcome you back and make things right. We’d love the opportunity to make it up to you. Ask For Philip our GM. Best regards,
Long wait despite reservation on a special occasion
Business reply on Google
We sincerely apologize that your special evening did not go as planned. We understand how important Valentine’s Day and your 20th wedding anniversary are, and we regret that we fell short of providing you with the experience you deserved. Valentine’s is one of our busiest nights, and while we do our best to honor all reservations on time, unexpected delays can sometimes occur. However, we completely understand your frustration and are truly sorry for the wait you experienced. Your feedback is invaluable, and we will use it to improve our reservation and seating process for future special occasions. We’d love the opportunity to make it up to you. If you're open to it, please reach out to us directly so we can personally ensure your next visit is exceptional. Ask For Philip our GM Warm regards,
Food lacked flavor and was not satisfactory
Business reply on Google
Thank you for sharing your feedback with us! We're thrilled to hear you enjoyed the atmosphere and found our service to be excellent. We're sorry to hear that the food didn't meet your expectations, and we appreciate your input on the flavor. We take all feedback seriously and will certainly look into ways to improve the dishes. We hope you'll give us another chance to deliver an even better dining experience on your next visit. Thanks again for choosing us!
Staff refused restroom access during emergency without purchase
Business reply on Google
Dear Prateek Thank you for sharing your experience with us, and I truly appreciate your understanding of our restroom policy. I sincerely apologize for any frustration you and your mother felt during your visit. Our policy of reserving restrooms for customers, which is common in many establishments example like Starbucks, and other establishments is in place because we’ve unfortunately had issues with misuse in the past. That said, we strive to always communicate this policy with empathy and kindness, especially when someone is in need. I’m sorry that your experience wasn’t reflective of the hospitality we aim to provide, and I’ll make sure to address this with our team to prevent similar situations in the future. We want everyone who visits us, whether for a quick purchase or a meal, to feel respected and comfortable. Thank you for bringing this to my attention, and we hope to welcome you back for a more positive experience. We’re sorry to hear about your experience and appreciate your feedback. We strive to provide excellent service to all our guests, and it’s disappointing to learn that we fell short. Please know that we take these matters seriously and will address this with ou
Calamari was tough and pork skewers were burnt and lacked seasoning.
Business reply on Google
William , Thank you for sharing your feedback. We’re truly sorry to hear that your recent visit didn’t meet your expectations, especially since you’ve enjoyed dining with us in the past. We apologize for the issues with the calamari and pork skewers. Your satisfaction is very important to us, and we’ll be addressing these concerns with our kitchen team to ensure this doesn’t happen again. We’re thrilled to hear that your waiter provided excellent service—that’s something we’re very proud of. We’d love the opportunity to make things right and hope you’ll consider giving us another chance. Please feel free to reach out to us directly so we can arrange for a better experience on your next visit. Please ask for Philip or Toni on your next visit. Thank you again for your feedback, and we hope to welcome you back soon.
Food quality was poor, specifically fishy calamari and uninspired beet salad
Business reply on Google
Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at 443 833 0330 or email with any further comments or suggestions? We hope we can use this to improve in the future. Please ask for Fillip or Tony.
Tap water tasted like sewage; charged for bottled water.
Waitress overwhelmed, menu items missing, and food/drink delays
Long wait for cold, dry food with bland tzatziki and large tomato pieces
Restaurant sold customer's food, served tough meat, and manager was rude
Dry ribeye and exaggerated, tasteless food portions